Thompsons established a call centre over five years ago. Now, known as Trade Union Call Handling (TUCH), it handles over 33,000 calls each year giving telephone advice on everything from the consequences of relationship breakdown, neighbour disputes, consumer and family law problems.

TUCH will ask for your FBU membership number when you call in.

The call centre uses the latest information technology to ensure that the calls coming in can be answered quickly and efficiently. The call is initially answered by an operator who can identify what kind of advice is required and arrange a half hour appointment with an advice worker to listen and help. All Thompsons advisers have access to both on line advice sources and a full legal library if they need it.

Sometimes a query may be one that regularly gets raised with TUCH and if it is there are a series of fact sheets that are available to send out to members.

Except for employment disputes, access to the service is by calling 0808 100 6061. Separate numbers apply for the 24 hour criminal service – see below.

There are many other legal issues that you may need advice on which our legal service may be able to provide by way of free half hour telephone advice.

  • Free legal helpline: 0808 100 6061
  • Free legal helpline for Scotland: 08000 328 529
  • 24-hour criminal helpline for Northern Ireland, Wales and England: 0800 587 7530
  • 24-hour criminal helpline for Scotland: 0141 950 1441

For more information about Thompsons, please follow this link to their website.