That commitment remains paramount and, to that end, we constantly monitor and quality control the service.

Members using the service will be contacted to seek their views on the service. This process allows us to develop and improve the service to meet the needs of members and their families.

Where a member is not satisfied with the service, Liz Wood at TUCH may be contacted on 0808 100 6061.

Beyond that, complaints may be directed to Doug Christie at Thompsons Solicitors, Congress House, Great Russell St, London WC1B 3LW.