Out
of Control
The flawed Mott MacDonald report does not deliver the argument or
justification that any structural or organisational changes are
required to the current high performance and service delivery standards
provided by the existing Emergency Fire Control room structure in
the Fire and Rescue Service.
The Fire Brigades Union calls on the Office of the Deputy Prime
Minister and all Fire Authorities to invest in the Status Quo Option
to improve and build upon the existing arrangements to truly deliver
a Service of the future.
“Emergency
Fire Controls are at the heart of each Emergency Fire and rescue
Service. The success or failure of the service starts with the first
call and Emergency Fire Control Rooms' ability to deal with it.
No matter how comples the procedures, risk management plans or protocols
if any call is NOT handled efficiently and effectively all else
will fail.”
Foreword
Understanding Emergency Fire Control Rooms
Section 1 The Changed Environment
• New Dimensions
• Major Incidents
• Resilience
• Fire Control Activity Data
• Maps
• Firelink
• Interoperability
• Integrated Risk Management
• Cost Model
• Best Value
Section 2 Options Considered and Merits
Section 3 Barriers to Implementation
Section 4 Impactors
Section 5 International and UK Studies
Section 6 Summary of Experience
Section 7 The Ignored Issues
Section 8 Summary
Foreword
The Fire Brigades Union Response
The Fire Brigades Union rejects the findings and subsequently
flawed recommendations of the Mott MacDonald Report for the Office
of The Deputy Prime Minister’s titled “The Future
of Fire And Rescue Service Control Rooms in England and Wales”.
We recommend improvements to current service delivery and organisational
development.
-
The report is fundamentally flawed
in its reasoning, investigations and findings;
-
Cost or service delivery benefits
are not identified and the principles of best value are not
served.
-
There are no benefits for the service
or the safety of the public and all Firefighters will be unnecessarily
put at risk.
-
Mott Macdonalds flawed justification
of improved response and resilience to terrorist attack is wholly
rejected. The exact opposite will be true, fewer Emergency Fire
Control rooms creates less resilience and increase vulnerability.
-
Crucially the vital, fundamental
issue of fire ground communications have not been addressed
within the national radio replacement scheme. This will severely
impede the Fire Services ability to handle New Dimensions incident.
In total disregard of this New Dimensions is being used in the
report as a main driver for change.
The Fire Brigades Union response goes further than just highlighting
the inaccuracies and flaws of the Mott MacDonald report. It goes
further by recommending positive improvements to current service
delivery and organisational development. This builds improved
responses and resilience whilst keeping local control of organisation
and budgeting at local authority level. A level that allows for
local responsibility
and accountability.
The majority of those at Fire Authority level, who actually understand
the process, reject the flawed Mott MacDonald report for very
much the same reasons the Fire Brigades Union reject them.
In their flawed report Mott MacDonald have put together a package
of exaggerated and unquantifiable savings and underestimated costs
with the sole intent of supporting faulty recommendations.
There is virtually no support for the flawed Mott MacDonald recommendations
at Fire Authority level.
This has been recognised as being top down government. Bullying
tactics have been used and this is forcing democratically elected
local Fire Authorities into accepting a centrally decided policy
over which they have no control.
Ultimately this will lead to local people paying more for less.
Not a single life will be saved for the massive investment which
will be needed to implement the recommendations of this flawed
report. And not one single improvement to the safety of the community
and Firefighters will result.
| “The
proposals
exaggerate savings,
under-estimate costs and wrap them up in justifications
which are full of holes”
Andy Gilchrist
General Secretary
“This
is the centrally dictated destruction of a system which
has been proven to work”
Ruth Winters
Fire Brigades Union President
|
Understanding
Emergency Fire Control Rooms
It is important to understand, and Mott MacDonald
clearly do not, the role of Emergency Fire Control rooms and the
new Firefighter (Control) roles.
Mott MacDonald wrongly believe the role of Firefighter (Control)
is essentially call taking and dispatch, which is one of the fundamental
flaws of the report.
A point that even the ODPM recognises as being untrue.
In fact the ODPM’s own internal briefing has five densely
typed pages listing in detail the work carried out in an Emergency
Fire Control room.
The flawed Mott MacDonald report has chosen to ignore this much
more accurate identification of the professionalism and skills
needed in Emergency Fire Control rooms.
As a result the flawed Mott MacDonald report cannot be viewed
as a substantive or accurate reflection on the Emergency Fire
control needs of a modernised Fire and Rescue Service.
In moving to a modernised Fire and Rescue Service full support
to all operational incidents is a critical factor. This needs
full knowledge of the role of firefighters and at times the skills
of individual officers to be fully understood by Firefighter (Control).
For example this includes the required level of emergency response
to a specific type of incident, that response attending the correct
address, and full support to all emergency responders be they
Fire and Rescue or other services and agencies.
The emergency call itself requires great skill to extract the
maximum information in the minimum amount of time, any delay in
the obtaining accurate and relevant information impacts greatly
on the safety of both Firefighters and the community. Keeping
calm and giving appropriate Fire Survival guidance and maintaining
personal contact with people who are often in danger, scared and
confused, is an essential and specialist skill of Firefighters
(Control). Lives have been saved and continue to be saved by using
these skills.
Back to Top
| “no
attempt has been made to quantify the
benefits of each of the options in terms of
improved responses to incidents potentially
resulting in saving of lives or reduction in property damage”
Source: Mott MacDonald Report
“No
one wants regional controls apart from a handful of people
in
Whitehall”
Val Salmon
Executive Council Member
Firefighter Control
|
The
Changed Environment
Changed Environment
Emergency Fire Controls are well aware of the changed environment
following the horrific events of 9/11. Emergency Fire Controls
- being critical to the organisation, management and application
of all the changes – have had to identify, develop and implement
new procedures.
Every Fire and Rescue Service in the country has used this to
introduced new practices and procedures, which increase their
ability to respond to incidents of this nature. Control
procedures are an absolutely critical and integral part of a Fire
and Rescue Service response.
Emergency Fire Controls have adapted and changed since 9/11. In
itself this is no different to how Emergency Fire Controls would
adapt to any changed environment. It is inconceivable that the
flawed Mott MacDonald report contains no acknowledgement of the
changes already made within Emergency Fire Controls. It appears
Mott MacDonald are unaware that significant change has already
taken place in Emergency Fire Control rooms and it is a major
criticism of the report that they have chosen to ignore the progress
and claim that few changes have taken place.
New Dimension Terrorist Incidents
The size and scale of the incidents including the World Trade
Centre and the Pentagon significantly changed the viewpoint of
all emergency services including the Fire and Rescue Service.
Being able to handle large scale new dimension terrorist incidents
is given as a central justification in the flawed Mott MacDonald
report for reducing the number of
Emergency Fire Controls.
Whilst acknowledging the increase in demands for the ability to
deal with large scale incidents, Mott MacDonald propose to affect
the Fire and Rescue Services ability to do so by reducing the
number of Emergency Fire Controls. To suggest changes of this
magnitude and impact would require considerable expertise in Risk
analysis and assessment.
We are not aware of Mott MacDonald having any expertise in the
field of Risk analysis and assessment – nor is it mentioned
in the report – and therefore begs the question whether
the issue was ever properly addressed. The flawed conclusions
therefore do not appear to be based on substantive evidence, but
are wrongly based on perception and misinformation. So much so
they choose to ignore evidence from the Fire
Department New York after its experience on 9/11. Despite the
enormity of the task Fire Department New York dealt with there
is no intention to significantly change their procedures, including
emergency call handling.
New York however, is making one very crucial and deliberate change,
having learned from 9/11. They are proposing to move from one
Control in New York to five smaller Controls.
This is precisely the opposite approach of the flawed
Mott MacDonald’s recommendation for the UK, which is supposedly
based on the same evidence!
The reason for the decision in New York to provide additional
Control rooms is simple: more and smaller Control rooms provide
much more resilience than one large central regional-style control
room. If one smaller Control room fails for whatever reason then
there are 4 others to rely on. That is what greater resilience
means. It is about the ability to continue to provide a local
emergency response through a variety of scenarios.
Other emergency services who would also form part of the instant
response to any new dimension terrorist incident also understand
this. None are making serious strides towards far fewer larger
regional Control rooms.
| “It
is quite clear that this
report is politically motivated. It is drafted by people
who do not appreciate or acknowledge the work of the Control
service within the British Fire Service. It is an outright
attack on FBU members who have made a massive contribution
to the consistently best performing public service.We must
do all we can to defend ourmembers against this ill-thought
out proposal of regionalised control rooms and
inform all concerned of the immense damage they will cause
to the public we serve so proudly.”
Michael Nicholas
Executive Council Member
Black & Ethnic Minority Members |
In fact at present in England and Wales
-
43 Police Forces have 99 Control
rooms.
-
33 Ambulance Services have 44 Control
rooms.
-
50 Fire and Rescue Services have
49 Control
rooms.
Mott MacDonald’s flawed proposals would reduce
the number of Emergency Fire Controls from the 49 existing local
Emergency Fire Controls to just 9 larger Control rooms.
The simple fact of the matter is that reducing the number of Emergency
Fire Control rooms to increase resilience and capability is an
incredibly flawed approach.
That one Central Control covering a larger regional area does
not lead to greater resilience or capability is illustrated by
the London Control centre, at one time held up as a model for
Regional Controls.
The London Fire Brigade Emergency Fire Control room has been relocated
close to Canary Wharf. Even the most short sighted emergency planner
would recognise that this location would be very high on any list
of potential terrorist targets.
If Canary Wharf suffered a terrorist attack – it would put
London’s Emergency Fire Control room out of action. Clearly
demonstrating that this does not provide increased resilience
it is in fact building in a substantial weakness built on poor
planning.
The London model illustrates the flaws of the simplistic reasoning
that bigger means more resilient and bigger means greater capability.
A wider civil contingencies planning National co-ordination centre
is agreed as necessary to facilitate movement and support for
a large number of resources and providing logistical support.
The requirement for a National Operations Centre for logistical
and strategic support is a matter that requires detailed consideration.
However the Fire Brigades Union can perceive merits in such a
structure.
The argument that its operation will be undermined by local Emergency
Fire Service Control’s organisational arrangements and operational
protocols is perplexing to say the least.
The organisational arrangements and operational protocols of the
Fire and Rescue Service are driven by Fire-fighter’s requirements
at incidents and not issues relating to Emergency Fire Service
Controls. Emergency Fire Service Controls would expect the national
co-ordination centre to deliver national direction and as such
would respond in their usual professional manner. Emergency Fire
Controls are not a barrier to implementation of national strategies
and guidance. They are part and parcel of the system that delivers
them.
Major Incidents
The report correctly states that the UK Fire and Rescue Service
has evolved beyond its statutory duty to fight fire. It is now
a multi-skilled all round Fire and Rescue Service.
The UK Fire and Rescue Service has suffered inordinately from
the lack of substantial funding for this expanded role and, if
the flawed Mott MacDonald report is to be believed, this is likely
to continue.
The UK Fire and Rescue Service and its Firefighters (Control)
has been dealing with a wide range of major incidents, some of
them not principally fires, without receiving the recognition
of the skills required to do this for many years.
Emergency Fire Controls have mobilised to and supported Firefighters
at numerous major incidents on land, sea and air including incidents
of note such as Lockerbie, Kings Cross and Bradford City football
stadium disasters.
Further incidents that have required specialist team responses,
such as the recent incident in Glasgow, were mobilised to and
supported by Firefighter (Control).
The wide range and scope of these incidents proves the ability
of existing Emergency Fire Controls to maintain an efficient and
effective Fire Service in extreme circumstances.
All Emergency Fire Controls have been fully versed and trained
in the response to New Dimension mass decontamination incidents.
They have been fully briefed in the role and use of New Dimension
equipment and the procedures and protocols and support required.
The Fire and Rescue Service takes very seriously its expanding
role and as such is constantly reviewing, changing and adapting
procedures and Emergency Fire Controls are critical in this process.
Mott MacDonald were either unaware of all of this (which would
be remarkable) or more likely have simply chosen not to acknowledge
how the Fire and Rescue Service and Emergency Fire Control rooms
have dealt with a number of major and varied incidents. In this
regard the report verges on patronising ignorance in terms of
the Service’s long standing ability to deal with any occurrence
presented to it.
The flawed Mott MacDonald report takes the same approach to Fire
and Rescue Services providing mutual assistance to each other.
Mutual assistance crucially implemented by Emergency Fire Control
rooms working
together. Mott MacDonald’s flawed report fails to understand
or acknowledge that this is in fact standard practice and that
the process has been in place for over fifty years! They insist
that Regional Controls are needed for this to happen, which based
on current practices is not only a ridiculous statement to make
but is an unbelievable inaccuracy in what is purported to be an
authoritative document.
Large scale incidents or protracted incidents beyond a Brigade’s
existing capability have identified the need for formal mutual
assistance procedures. This is not a new procedure and is regularly
implemented for mutual benefit. In their flawed report Mott MacDonald
have chosen deliberately to misrepresent this information.
Far from being a barrier local Emergency Fire Service Controls
liaise with other adjoining Emergency Fire Service Controls in
determining the requirement for and level of support needed and
arranging for that response by utilising the procedures developed
by those local Emergency Fire Controls themselves.
| “Information
following the report by the all-party Commons work and
Pensions committee into computer projects in the Department
for Work and
Pensions the report identified long running problems and
failures, that have resulted in “an appalling waste” of public money
“SUCH PROJECTS HAVE OFTEN PROVED
CATASTROPHIC FAILURE, SUCH AS THE SYSTEM FOR THE NEW CRIMINAL
RECORDS BUREAU”
Source: PCS article Morning Star |
Resilience
Resilience is crucially important not just to the maintenance
of Emergency cover at ALL times it is also important for the other
critical functions performed within Emergency Fire
Control rooms. A national mobilising system would make national
resilience difficult and Regional controls would substantially
increase vulnerability. Exactly the opposite of what is being
claimed.
Present systems already provide an extremely high level of resilience
by the very fact that they differ, which of course amongst other
things reduces the possibility of cyber terrorism and vulnerability
to computer viruses.
Current numbers of Emergency Fire Controls actually protect them.
This current resilience reduces the possibility of an occurrence
(such as the ‘sasser worm’ which was built in a bedroom
by an 18 year old and brought down the entire coastguards network)
having a devastating effect
on the current Emergency Fire Control room structure. It makes
the loss of one Emergency Fire Control less dangerous in its impact
on the service.
Loss of a Regional Control on the other hand (the equivalent of
around the loss of 6 current Control rooms), would severely impede
the ability of the other regional controls to cope.
If failure was to occur on a common system as proposed for Regional
Controls the whole of the country would fail to operate. And local
knowledge would not be present to assist in the back up.
If system failure occurs at present the remainder of the Fire
and Rescue Service continues to operate. The Emergency Fire Control
that fails has a comprehensive and informed back up procedure
which involves local knowledge. This
is achievable and within the scope of existing staff.
Separate systems increase rather than compromise resilience.
There are no proposals contained within the flawed Mott MacDonald
report to state how system failure would be managed. Particularly
when covering a much greater area and with a massive reduction
in staff.
-
Resilience of Regional Controls is
questionable and impact of failure or loss of one would be far,
far greater than under present circumstances
-
Local Knowledge which is vital to
provide back up facilities in the case of computer failure would
not be available
-
Technology is an aid and open to
failure (and it does fail)
-
Open networks between Emergency
Fire controls via a National Fire portal increases vulnerability
and the possibility of failure or cyber terrorism. Major alerts
have occurred recently due to hackers planting virus’s
in systems. One nationwide system would be extremely vulnerable
to this sort of intervention
-
Technology does not support the
need for Regional Controls in fact the opposite is true.
| The
Government’s plans for a single fire control across
the six counties of Eastern England were dismissed in just
one word
by Tory leader Michael Howard: “absurd”.
Source: East Anglian Daily Times 03.04.04
“This is the
thin end of the wedge for the loss of local control of the
British Fire Service”
Lesley Bowers
Firefighter (Control)
Lancashire |
Emergency Fire Control
Activity Data
The CIPFA statistics used by Mott MacDonald in their flawed report
are normally produced 12 months in arrears but in some parts of
the flawed Mott MacDonald report they have used statistics that
are 4 years out of date.
The Fire Control activity data section in the Mott MacDonald report
selectively only uses emergency calls as its base for its assumptions
instead of all Emergency Fire Control activity because of this
it can only be undoubtedly flawed.
Whilst trying to predict the future fluctuations in incidents
the flawed Mott MacDonald report assumes there will be a reduction
in incidents from the figures compiled in 2001. As fire calls
have increased on an average 9% over the last twelve months (these
figures exclude any during the period of the dispute) Mott MacDonalds
predictions are inaccurate and deceptive.
The breakdown of incidents in the flawed Mott MacDonald report
only deals with fire incidents. There is no recognition at all
in the figures of the number of incidents which involve the expanding
role of the Fire and Rescue Service as a rescue service. e.g.
Special Service Calls.
Whilst comparing the number of calls dealt with by each Emergency
Fire Control the flawed Mott MacDonald report fails to recognise
the expanded role of Emergency Fire Controls. There is absolutely
no recognition of non-core activities carried out in the Emergency
Fire Controls.
Mott MacDonald make a flawed assumption that because the mobile
phone market will reach saturation point that calls will decline.
This is a perplexing theory. One can assume that not all people
who have a mobile phones call the Fire and Rescue Service when
they witness an incident. Therefore how can it be assumed that
capacity use ties in with capacity ownership.
Empirical evidence shows that the number of calls for assistance
to the Fire and Rescue Service proves consistent significant year
on year growth of emergency calls. The flawed Mott MacDonald report
does not however take into account how this year on year increase
will be dealt with by a much reduced staff.
The flawed Mott MacDonald report acknowledges that the numbers
of Firefighters (Control) have been static for a number of years.
Yet it ignores the issue of whether the numbers presently employed
have been sufficient to maintain the service to the public.
It has long been an issue continually raised by the Fire Brigades
Union that Emergency Fire Controls are understaffed, which results
in high stress levels for Firefighters (Control) after overtime.
As ever this issue is ignored.
The Fire Brigades Union believes that there is significant evidence
to show that an increase in staffing is relevant and essential
to maintain the current and continuing high levels of service
delivery provided by the existing arrangements.
Maps
False Picture: Number of Incidents
(Thousands)
Control Rooms
Indicative Numbers in thousands

Real Picture: Number
of 999 Calls (Thousands)
Regional Fire and
Rescue Service
Control Rooms
Number of 999 calls in thousands
Firelink
Radio replacement is not a new issue relevant to the debate about
Regional Controls and the Firelink project was well underway prior
to the incidents of 9/11. Firelink has been planned for so long
it was originally under the auspices of the Home Office when it
had responsibility for the Fire and Rescue Service.
Four options were examined: -
1) Maintain current radio procurement
– although seen as satisfying interoperability as previously
defined. This option was dismissed on the basis on being “extremely
challenging” although no proof existed that it would involve
significant cost.
2) Enhanced interworking specification – would satisfy interoperability
requirements as now defined. Two regions were well advanced in
their procurement strategy and acceptance of this would reduce
delay.
However this was dismissed on the grounds of being complex and
the possibility of high price demands.
3) Create a new quasi-national competition – it was felt
that this option offered the best solution with the least commercial
risk.
4) A new national competition – would satisfy interoperability
requirements as now defined but may prompt legal challenges.
The majority, of those involved, favoured option
3 as the most suitable option. However, and somewhat perversely,
option 4 was chosen. One of the resultant effects of this choice
was that instead of a rollout programme completed by 2005 it would
now slip to 2008 with potential for further slippage.
Significantly it was felt that this option was chosen due to police
preference, at the time, for BT Airwave.
-
Whilst a national radio system is
the chosen route, there is significant advice that a single
replacement digital network would leave the emergency services
dangerously vulnerable (independent wireless telecommunications
consultancy – BWCS)
-
In raising concerns over the approach
to interoperability the report quotes that it is “a dangerous
myth that (any to any level) interoperability is desirable”
-
All services regard access to more
than one communications network as critical
-
Problems with lack of essential
Fireground communications – those needed on the ground
at incidents – will not be addressed by Firelink
-
New systems are prone to failure
as experienced by Greater Manchester Police in the recent fire
in the BT tunnel
-
Reliance on same communications
used by all services must increase vulnerability
-
No cognisance has been taken of
each individual service needs, requirements and particular priorities.
Emergency services are complementary not interchangeable
-
None of the systems have proven
resilience
-
No provider will guarantee 100%
reliability
-
Providers will only give “best
effort” promises to react to system failures. Delays of
many hours or weeks could occur
-
Common standards in equipment, training
and operations already exist. That analogy is used not only
by Emergency Fire Controls but all Emergency services. Shared
radio systems, particularly inter-service, are not new. Several
brigades have and still do share systems with the police.
User evidence shows that Emergency services using
new radio schemes now have serious Health and Safety concerns.
This illustrates the inherent dangers and problems of ignoring
professional advice and rushing into unproven fields with inadequate
research.
Interoperability
The Flawed Mott MacDonald report makes reference to a current
inability to communicate across organisational boundaries and
geographical locations.
This, again, indicates a lack of understanding from those who
prepared the flawed report.
It is a common experience to receive a call for an incident well
outside the Fire and Rescue Service area covered and to forward
that call to the appropriate Emergency Fire Control. Communication
across boundaries is commonplace in dealing with “over the
border” calls and ceded territory.
Emergency Fire Controls presently work across brigade boundaries
providing operational support and information. To facilitate reciprocal
arrangements in the case of evacuation of an Emergency Fire Control
emergency call lines and radio channels have contained within
them the ability to be switched across to a neighbouring brigade.
Mott MacDonald falsely claim that interoperability issues will
be resolved with the introduction of regionalised controls. What
they fail to recognise firstly are that there are NO issues to
resolve and secondly that their proposal on regionalisation would
increase their perceived difficulties due to much larger boundaries
between areas covered by Regional Controls.
Integrated risk management
Locally set Integrated Risk Management Plans are now coming on
stream. These put much greater emphasis on local decision making
with Fire and Rescue Service responses tailored to local needs
and with greater emphasis on saving lives before property.
Regionalising Emergency Fire Control practices will not deliver
locally based IRMP’s. Each brigade already
has different procedures and working practices and this will increase
with locally developed IRMPs. They cannot dovetail
into a Regional Control structure.
Broad guidance on Emergency Fire Control practices are issued
at national level however there is recognition of each area’s
needs and uniqueness. This will always be the case as different
chief officers have different priorities, different protocols,
different political viewpoints and different diverse communities.
If applied properly, based on proper risk assessments and evidence-based
decisions. IRMP’s have the ability to improve public and
Firefighter safety. Applying IRMP’s wrongly will have disastrous
effects.
The flawed Mott MacDonald acknowledges that IRMP’s will
have a significant impact on Emergency Fire Controls and places
great emphasis on the crucial decisions made in Emergency Fire
Controls. Incredibly, or not perhaps surprisingly, Mott MacDonald
ignore some of the Government’s own draft guidance which
highlights the greater role of LOCAL Emergency Fire Controls delivering
the local plan.
Risk management critically includes an emergency call from its
inception.
The actions taken by the highly skilled Firefighter (Control)
from time of receiving the call cannot be underestimated in terms
of its critical importance and relevance. Whatever is done or
not done at this time will directly impact on the success or failure
of local IRMP’s.
Firefighters (Control) extend the ability of Firefighters to carry
out successful rescues by using Emergency Call handling techniques.
Firefighters (Control) have the ability and skills to carry out
remote risk assessment and advise persons at risk using Fire Survival
guidance techniques. This is a critical part of the IRMP. Another
critical function is the ability of a local Firefighter (Control)
to calmly advise crews en route of location of persons in serious
danger
potentially trapped by fire. Crucially Firefighters (Control)
in a local Control have the capacity to maintain continual personal
contact giving Fire Survival guidance and importantly offering
personal support and comfort to persons who are often in life
threatening circumstances.
FIREFIGHTER (CONTROL) OPERATOR
SAVES FAMILY IN BLAZE
FIREFIGHTER (CONTROL) saved a South Yorkshire family
who were trapped in a house fire by giving
them instructions over a mobile phone.
Joanne Konnole, aged 43, woke in the early hours of Sunday
morning to find her kitchen in Durham Street, Maltby ablaze.
As she stumbled downstairs, her son Steven, 23, arrived home.
The pair were beaten back upstairs by choking thick black
smoke but managed to call 999 on a mobile phone.
South Yorkshire Fire and Rescue Firefighter (Control) Andrea
Shaw answered the call and told the family how to stay safe
until firefighters arrived.
Joanne, a care assistant, said: “I was asleep and got
up to go to the toilet when I saw smoke at the bottom of the
stairs. “I opened the kitchen door and
it was ablaze. “I pulled the door to and
dialled 999 and the operator told me to stay on the line.
“My son was just coming in and didn’t know
what to do. The place was full of smoke so the operator told
us to go to the bathroom. “She was excellent
and talked all the way through until the fire brigade rescued
us.”
Andrea, from Penistone, has worked as a Firefighter (Control)
for 16 years and is trained to deal with
emergencies but says it was the first time she has given advice.
“I advised them to open the bathroom window to
get some fresh air in and asked Joanne to get some wet towels
to put across the bottom of the door. “Steven
was distressed, which is a natural reaction, but Joanne was
very calm and did everything I asked her to do.
“I asked them where they were in the house so I could
give vital information to the crew about how to find them.”
Andrea, 47, added: “It’s fairly regular for control
room staff to give advice but it’s the first time I’ve
done it myself. “I was worried for them.
I wore breathing apparatus and entered a burning room as part
of my training so I appreciated what they were experiencing.”
The family were led to safety by firefighters and treated
by ambulance staff but did not need to go to hospital.
Joanne, who is staying with relatives, added: “We’re
fit and healthy thank god but we are still in shock. We had
a really lucky escape but it’s not really sunk in.”
Firefighters believe a chip pan caused the blaze.
Sub officer Gordon Pritchard from Maltby station said: The
family were obviously scared and Andrea did a great job calming
them down. “She also passed information
on to me so we knew where they were instead of having to search
the house.”
16 August 2004 |
A family of five trapped in their blazing
home were rescued after Fire Brigade staff gave them instructions
on how to stay alive. The Hunter family from Edinburgh received
fire survival guidelines
over the phone from Firefighter (Control) who then directed
fire crews to them so they could be saved.
Assistant firemaster Wayne McCollin of Lothian and Borders
fire brigade said: “Without the action of the highly
trained and professional fire control staff the outcome
of this incident could have been tragic.”
Mrs Hunter is to be commended for listening and putting
her trust in those instructions.
Source: Edinburgh Evening News 02.04.04 |
Integrated Risk Management Plans
As service delivery is being driven by local assessment and local
needs the flawed report fails to understand the central and increased
role Emergency Fire Controls play in their local delivery of their
service. What is clear is that it will be more important than
ever for local knowledge to be part of the Firefighters (Control)
remit.
This local knowledge goes beyond geographical knowledge and includes
knowledge of local premises, appliances, specialist equipment.
Emergency Fire controls shouldn’t be taken in isolation.
They are an integral part of the Fire Service and pivotal to the
delivery of IRMP’s.
Local knowledge in existing Emergency Fire Control rooms is used
extensively. A computer can and will give a list of possible alternatives.
But it is up to the operator to narrow this down using Local knowledge
as a tool. There are 9 Coronation Streets in Greater Manchester.
The flawed proposals within Mott Macdonalds report to merge up
to 9 counties presents the possibility of this being multiplied.
It is only the local knowledge provided by Firefighters (Control)
in a local Emergency Fire Control which will resolve any conflicting
address options.
Local knowledge is also crucial in resolving difficulties with
local dialects, accents and location names.
Some unanswered questions are how will the detailed local knowledge
of topography and detailed local operating procedures - especially
as required by local IRMPs - be handled by a Regional Control?
Also, how would local IRMP’s survive such failures when
the Regional Control used as fallback will be even more remote?
-
Firefighter (Control) are best placed
at a local level to deliver local IRMP’s. They are experts
in dealing locally with and assessing locally both the varied
and unusual occurrences. They can locally assess available resources
and mobilise the best attendance to incidents.
-
There is absolutely no evidence
to suggest that IRMP’s will reduce the number of calls
which Emergency Fire Controls receive. In fact level of attendance
at local level may vary according to the IRMP but to assume
as Mott MacDonald in their flawed report do that the number
of calls is likely to reduce is totally unfounded;
-
Local decision, local delivery,
local accountability with Regional Controls is entirely contradictory.
Standard regional procedures cannot apply
-
In order for IRMP’s to operate
effectively supporting knowledge from local Emergency Fire Controls
is critical.
| “Regional
level Controls attempting to support local brigade IRMPs
will expose a major weakness in the ODPM’s current
IRMP
philosophy. Different emergency responses
will be mobilised to the same type of incident in different
brigades - the emergency response you get will be based
on your postcode and not on risk -
and Regional Controls will have to administer this lottery!”
Dick Pearson
FBU Regional Secretary - Wales |
Cost Model
Mott MacDonald in their flawed report clearly state they have
made key assumptions that need to be considered when reviewing
the costing figures.
One of those consideration is that “no attempt has been
made to quantify the benefits of each of the options in terms
of improved responses to incidents potentially resulting in saving
of lives or reduction in property
damage”.
The costings are simply based on the flawed costings of the previous
report which also never considered all the options.
Recent Cost models and projections put forward by the Government
have been found to be purely speculative. They regularly overstate
savings and underestimated true costs to justify change. The mix
of Government driven change – especially that linked to
the introduction of complex new technology – have been proven
to typically end up as little more than a shambles.
One only has to consider the introduction of tax credits, the
Criminal Records Bureau and the passport debacle to see a very
poor track record in this field. The knee-jerk response is often
to try and solve the problem by throwing more money at it.
Add in the purchase and commission of property sites (as Regional
Controls will also entail) and the experience of the Scottish
Parliament Office (estimate £45 million, currently running
at £450 million) and the Greenwich Dome (£1 billion
plus) does not add confidence.
Speculative costs bode ill for Local Authorities who face being
lumbered with Regional Controls, which they do not support, foisted
on them by Government at a time when council tax capping is once
again a reality.
The cost model is based on cost per incident, as opposed to the
number of calls which will greatly exceed the number of incidents,
without any information being evaluated regarding savings per
incident. The cost of
mobilising to an incident and early intervention with an accurate,
adequate and timely attendance always outweighs the cost of getting
it wrong which may mean loss of life and greater damage to property.
One cannot be taken in isolation of the other.
The cost model is also based on root and branch replacement of
Control room systems and savings on buildings. However present
systems are built to be dynamic and do not need root and branch
replacement (although the Government denies this, which is itself
extraordinary). The systems are regularly updated in a cost-effective
way.
Most Emergency Fire Controls are situated within existing Fire
and Rescue Service premises which have dual purposes (the headquarters
for example) and so there are much more limited savings than Mott
MacDonald assume as these premises cannot be simply sold to generate
revenue.
The costs for replacement systems have been estimated by Mott
MacDonald at £1.5 million per brigade to calculate savings
made by not replacing them but moving to regional controls. This
exaggerates the savings as existing systems can be upgraded at
a fraction of that cost, so generating greatly reduced savings.
The savings are also exaggerated because not all controls would
need new systems or upgrades in any event, so even the exaggerated
savings could not be applied to them.
The Fire Brigades Union believe that if all costs and options
were open and accountable and auditable then the information would
demonstrate that building on current systems rather than unnecessary
root and branch renewal would be far more cost-effective.
Building on current arrangements would mean:
-
No loss of investment already made
in highly trained professional personnel. In terms of investment
already made in training, local knowledge, skills and experience.
-
The enormous costs that will be
inevitable to implement the proposed wholesale replacement of
mobilising systems when compared with the minor amount of investment
required to update what are effective existing mobilising systems
is neither cost effective, beneficial or justifiable.
| “Best
Value is based on the principles of comparing, consulting,
competing and
challenging and focuses on local delivery being best placed
to meet the needs of the local community. Integral and critical
to this are Emergency Fire controls they cannot be seen
to be a separate entity. Best Value has not failed.”
Mike Fordham
Assistant General Secretary
Fire Brigades Union |
Costings and Statistics
Mott MacDonald themselves agree that not all the information to
carry out a full and proper review is available.
In quantifying assumed costs the report fails to identify large
areas of expenditure and simply assumes savings where none exist.
This hugely undermines the entire cost basis on which Mott MacDonald
builds its case for Regional Controls.
There are no costings identified for back up systems or premises.
Support system costings, in terms of daily communications requirements,
to enable the functioning of the proposed Regional Controls have
similarly not been identified.
Present Emergency Fire Control rooms are significantly understaffed
and as such work excessive overtime. No costings are evident for
remedying staffing to adequate levels and there is no analysis
of the cost of overtime.
The extra staff required to meet the additional extra duties that
Firefighters (Control) presently carry out are identified as a
saving. However if there is a requirement to carry out that work
then additional staff will still need to be employed to complete
that work. Therefore the flawed assumption of savings is unsound.
The amount of extra duties carried out by Firefighter (Control)
has neither been researched nor quantified therefore the numbers
of staff required to cover these duties cannot be identified and
it should not be identified as a saving.
The unsound assumptions impact on the numbers of staff required
that have been wrongly predicted to crew the proposed Regional
Controls.
Major assumptions are made without foundation that the numbers
of calls will fall when they are on a clear upward curve.
The flawed Mott MacDonald report suggests that savings will be
made due to an assumption that the number of incidents will reduce
and will lead to a reduction in the number of calls being made
to Emergency Fire Control rooms.
As all 999 calls within an Emergency Fire Control are treated
of necessity as an emergency it is difficult to identify how savings
between calls and incidents would be made.
The write off costs of present systems – being constantly
updated rather than being renewed - are not identified but need
to be factored in. Failure to acknowledge that most new systems
do not require root and branch replacement but are constantly
evolving is not quantified.
Based on recent figures it is mystifying in the extreme as to
where these assumptions were obtained. In the ‘Invest to
Save’ Brigades alone, the initial figures have been severely
underestimated and they are proving far more costly than original
predictions.
It is also worth looking at comparisons with other emergency services
in terms of the costs and efficiency of Emergency Fire Control
rooms.
The Fire Brigades Union in doing this would make 3 key points
1. Fire and Rescue Service call handling
per incident is cheaper than that of the police by a minimum of
£5 per call.
2. That Fire and Rescue Service Firefighters (control) will handle
a call and mobilise to the incident 300% faster than either the
police or ambulance do.
3. That Emergency Fire Controls achieves this by using only 3%
of the Fire Service budget in comparison to the police who use
5% of the police budget.
Best Value
The Fire Brigades Union has and still does accept the principles
of Best Value, but not when it is used as a mechanism for achieving
cuts in the service and protection offered to the public. The
Government defined best value as “a duty to deliver services
to clear standards – covering both cost and quality –
by the most
economic efficient and effective means available”. It also
needed to combine development of a local
service to meet national needs.
Best Value was seen by Mott MacDonald as crucial in their initial
study of Emergency Fire Controls. In fact it is still used as
a benchmark throughout the service.
The new report effectively abandons Best Value as an approach
as it is not, claims Mott MacDonald, an acceptable procedure for
Emergency Fire Controls.
Mott MacDonald were unable to consider the Fire Brigades Union
response to their initial flawed report and made a clear choice
not to consider it in their current report.
Authorities, however, were instructed to consider the Fire Brigades
Union response in their considerations on Best Value in Emergency
Fire Control rooms. It is incredible that Mott MacDonald were
either not aware of this or deliberately failed to consider the
Fire Brigades Union response. The Fire Brigades Union believes
this significantly compromises the accuracy of the report.
| “I
have worked in control for 30 years and all the changes
being proposed have all been tried in the past and they
didn’t work then either. A lot of this is
simply old ideas being reworked by a different generation
of managers and politicians and they think they know what
they are talking about. At the end of the day their only
real justification is that they hope it will save some costs.”
Janette
Ferguson
Firefighter (Control)
Strathclyde |
In making that statement the Fire Brigades Union
recognises that 47 Fire Authorities having carried out their considerations
and reviewing evidence on the principles of Best Value that their
Emergency Fire Controls were proven to be efficient, effective
and economically provided Best Value. Whilst the Fire Brigades
Union may accept that one or two Authorities may have made mistakes,
to accept that 47 made mistakes – effectively the position
of Mott MacDonald – is beyond the realms of credibility.
When looking at comparators with other emergency services we find
that LOCAL Emergency Fire Controls actually
do deliver Best Value.
Options
Considered and Merits
Building on Current systems and Arrangements
This is referred to by Mott MacDonald as “Status Quo Plus”.
This is summarily dismissed in the report without any research.
The readers of the report cannot make a balanced decision when
one of the main options is discounted from the outset.
By omission it implies that present arrangements are not already
proven to be effective in operational and cost terms. This is
patent nonsense and 47 Fire Authorities have
said so.
The current local systems and arrangements within the Fire and
Rescue Service are efficient now in service delivery and no evidence
has been provided in the flawed Mott MacDonald report to suggest
that alternative arrangements would be anything more than just
that, an alternative
arrangement.
These would be neither more effective, efficient or provide improved
responses to incidents, potentially resulting in the saving of
lives or any reduction in property damage.
| It is the sort of plan which
only really makes sense to an accountant and heaven forbid
they should have a say in how the Fire Service operates.
They work on the basis that one control room needs a single
set of staff and is cheaper to run and maintain than a
series of control rooms dotted across the area. This of
course ignores the value of having control rooms with
staff with considerable local knowledge which they regularly
put to good use. Concentrate resources into a single control
centre and you effectively make most of that knowledge
redundant. Yet it is just the thing which can make the
difference between a fire engine reaching people in time
to save them. You cannot expect someone sitting in a control
room in Bath to have an intimate working knowledge of
places as far afield as Cornwall.
Yet they will be expected to make decisions and to order
crews out. They will be the ones to assess
which crew is nearest and it is not often a straight forward
call having a single control centre at Lansdowne is as
absurd as having it at Exeter. It doesn’t matter
where it is positioned: it is a concept of a single control
room which is flawed. Centralising any process inevitably
makes it less personal and more distant from the people
it is designed to serve. Bear in mind we are talking about
people’s lives.
Minutes can be vital and local knowledge can literally
be the difference between life and death.
That can mean knowing the building involved as well as
the nearest fire crews to call out. Nobody would
make a serious case for having a single control room for
the entire country. Yet this proposal for a
regional one is just as ridiculous. We should not accept
its creation as inevitable. We should fight to retain
local fire control rooms and fight to retain the local
expertise within them. Unless we challenge this we will
be party to a decision that we will live to regret. Once
set up, the regional control room will be very hard to
dismantle. That’s why we should oppose it now. Just
because John Prescott’s Whitehall mandarins are
in favour of this change, it doesn’t mean it’s
right and it doesn’t mean we have to accept it.
Source: Bristol Evening Post editorial
15.04.04 |
Vertical Integration - Fire -
Fire
Existing Emergency Fire Control for each Fire and Rescue
Service

Proposed Regional Fire and Rescue
Service Control Rooms

This flawed Mott MacDonald report states that
‘vertical integration’ is the preferred route. We
have to ask ourselves why? There were four key areas that were
considered as comprehensive analysis;
a) Requirements analysis
b) Experiential analysis
c) Qualitative analysis
d) Cost analysis
Requirements Analysis
The flawed Mott MacDonald report continuously comments on the
‘changed environment’. The environment is constantly
changing and as an integral part of the service Emergency Fire
Controls have always successfully responded.
In the report information provided is highly subjective intended
to support the findings of the report. This information does
not appear to be based on evidence.
Experiential Analysis
Mott MacDonald falsely try to claim within their report that
lessons have been learned from the outcomes of various control
arrangements in the UK and Internationally. It is patently obvious
that prime and crucial lessons have not been learnt by Mott
MacDonald these being that there is not one single positive
example either in the UK or internationally to prove their flawed
recommendations for Regional Controls.
Qualitative analysis
In examining the claim for supra Regional Controls, which is
the option for 3 Emergency Fire Control rooms to cover England
and Wales, it should be noted that even Mott MacDonald can only
provide 1 positive unsubstantiated claim yet are able to provide
4 examples of detrimental effects.
Mott MacDonald positively claim that ability to deal with large
scale incidents will improve. There is no evidence to support
this.
Mott MacDonald state they are keenly aware that the detrimental
effects of supra Regional Controls are
-
Failure of one centre would significantly increase
the workload for the two remaining centres. It could in fact
produce further failures.
-
Regional Controls will be less effective at
dealing with local IRMP’s.
-
Reduced resilience – not only would this
increase the workload but could compromise the resilience
of the other two.
-
Regional Controls will increase detachment
from the remainder of the Emergency Fire and Rescue Service
and result in loss of benefits gained from the current close
working arrangements under the existing
structures. Increase in Call Centre Syndrome is likely to
result in faster staff turnover of up to 40%. This would result
in loss of essential skills and investment in staff e.g. time
and money spent training.
Cost Analysis
Cost analysis cannot be based on the number of incidents a year
but should be based on the number of calls. Each incident has
the ability to produce anything from 1 call to 100 plus. There
could be 30,000 grass, rubbish or car fires but then again there
could be 30,000 calls to school, house or road traffic accidents.
If taken true to the principles of Best Value, the cost option
of the report should not solely consider the cost per incident.
Mott MacDonald are not clear what statistics are included within
the analysis. It will be cheaper to mobilise an appliance in
London where stations are close to each other and invariably
whole time than mobilising Firefighters on the retained duty
system to a remote area. What has clearly not been included
within these costings is the value of the amount and type of
additional support smaller Controls give to their Brigades.
Vertical Integration – Fire – Fire
The unsound recommendation of a Fire-Fire merger from the flawed
Mott MacDonald has been poorly researched and cannot be justified.
The flawed report only acknowledges the number of incidents
responded to and not the number of calls received. There are
no proposals as to how the differential would be dealt with
and it is significant to note that until the line is answered
neither can the type of call be predicted (the Lockerbie incident
was originally reported as a garage fire) therefore no call
can be discounted.
No account has been taken of the full workload of Emergency
Fire Controls. Evacuation procedures, recall to duty procedures
or the ability of numbers of staff proposed to deal with day
to day incidents let alone large incidents
have not been quantified.
Mott MacDonald rejected such moves for the vertical integration
for the Police and Ambulance Emergency controls which makes
their flawed recommendation for the Fire and Rescue Emergency
Controls all the more questionable.
Service Delivery – False claims
-
Mott MacDonald falsely claim that this will
provide easier access to a wider pool of resources, facilitating
cross-border operations.
This is a misnomer that the border of a larger mobilisation
area covering a regional control room may reduce the number
of cross border incidents within that area. Larger mobilisation
areas would still involve “over the border” calls
– just geographically further away - but crucially the
size of that border will be significantly increased.
The current arrangements for local Emergency Fire Controls
deal with over the border calls as a matter of routine.
Highlighting the fact that there is no evidence to suggest
that present crossborder operations are a problem.
Mott MacDonald falsely claim that the Fire-Fire integration
will provide improved Control Room skills, enabling a more effective
response to major incidents.
This is a false claim. Firefighters (Control) already possess
a high level of expertise in providing effective response to
all incidents including major incidents. Firefighter (Control)
are already a highly skilled group of workers. Again there is
no evidence to show nor does the flawed report prove that this
unnecessary change to Regional Controls will deliver the current
level of service delivery let alone improve on it.
-
Mott MacDonald falsely claim that Fire- Fire
Vertical Integration will improve ability to handle surge
demands through larger numbers of staff and resources.
| “I’ve
been a fire control operator for 15 years.We are all professionals
and the service we provide is second to none. I fear that
if we move to a regional control that service provision
will be diminished. Not only
will this pose a danger to members of the public but could
also mean the first
firefighter death in Tyne and Wear for over 30 years.”
Mandy Buchanan
Firefighter (Control)
Tyne and Wear
|
There is no historical evidence to suggest that surges in demand
have caused a problem in local Emergency Fire Controls. Historical
evidence however does prove that larger controls of other organisations
reach saturation point much sooner than smaller Emergency Fire
Controls. The newly opened London Emergency Fire Control reached
that saturation point with a massive surge of demand during
localised flooding on 27th and 28th April 2004 and calls had
to be passed to the adjoining Kent and Surrey Emergency Fire
Control rooms.
Firefighters (Control) are subject to the requirements within
the National Conditions of Service. These conditions include
recall to duty where they can be required to report for duty
at short notice to cope with large volumes of calls. This is
a more achievable requirement when Firefighters (Control) live
within easy travelling distance of the Emergency Fire Control
room, Response times are not excessive and sufficient Firefighters
(Control) are more easily achievable. However if Emergency Fire
Controls were Regionally based the response time of Firefighters
(Control) to meet the requirements of recall to duty would be
severely affected. This in effect means that the larger numbers
of staff and resources falsely suggested as being an improvement
do not exist.
Larger controls with localised surges mean a breakdown of teamwork
and communication – also the reduction in knowledge of
the geographical area and in terms of risk would result in a
dilution of the service provided in the present Emergency Fire
Control rooms.
Mott MacDonald falsely claim that each regional control would
have access to a larger pool of resources e.g. appliances and
equipment. However those resources will remain constant irrespective
of whether the Emergency Fire Control is Local or Regional.
Emergency Fire Control rooms are the “heart” of
each Emergency Fire and Rescue Service. The success or failure
of that Service starts with the first call and the Emergency
Fire control room’s ability to deal with it. No matter
how complex the procedures, risk management plans or protocols,
if any call is not handled efficiently and effectively all else
will fail.
During very busy periods or major incidents, the Emergency Fire
Control room is where all the information is gathered, assimilated
and disseminated, information and assistance is given to the
fire ground (the site of the incident) and
Emergency Fire Controls can also be a coordination centre for
the emergency. Some Chief Fire Officers use the Emergency Fire
Control room as their gold command post.
The essential involvement/participation of local Firefighter
(Control) when supporting an incident at the local, operational
level will be reduced and there is no explanation how this would
be resolved. Different authorities have different standard operating
procedures and working practices in place and this will increase
with the development of local Integrated Risk Management Plans
(which is the whole point of them).
Regional Control rooms could not alter that, and could possibly
have to deal with more than one major incident (given they would
cover a greater geographical area) at any one time which would
place an excessive workload on a greatly
reduced staff.
Organisational Developments
The Fire Brigades Union maintain that regionalisation of Emergency
Fire Controls would mean;
-
Limited career progression
-
-
-
Change of working location
-
-
Management difficulties, different brigades
structures
-
Organisational difficulties
Historical evidence shows that the police attempted regionalisation
years ago. It caused major problems, the areas became too large
to handle. Eventually local Controls were reinstated in recognition
that a locally provided service
functioned much more efficiently and effectively. It is recognized
that severe problems have occurred within the regionalised ambulance
service. The Fire Brigades Union believe that Mott MacDonald
should have recognised that
those severe problems have yet to be successfully addressed
and are likely to be reproduced should the regionalisation of
Emergency Fire Controls rooms occur.
Mergers of Emergency Fire controls with other Emergency service
Controls
The Fire Brigades Union have identified a large number of problems
that would result following this type of merger. Concerns have
been raised previously that to put all 3 services on the same
system in the same building was risking loss of all three services
if systems crashed notwithstanding the inability of systems
to meet the Tri – service criteria.
There are major cultural differences and all three services
accept their differences as acknowledged in the report
“Three Distinct Services” compiled by senior officers
from all three emergency services.
The Fire Brigades Union was accurate in voicing its concerns.
The flawed Mott MacDonald report has failed to take note of
the difficulties encountered in trying to establish merged Emergency
Control rooms and should recognise that close liaison is the
most effective and efficient approach.
Sub Regional Controls
A sub regional Control is an Emergency Fire Control whose boundaries
or size is determined by the number of incidents it is expected
to receive.
The fact that this is based on solely on an assumption of the
number of incidents makes this an untenable concept.
Back to Top
Barriers
to Implementation
The flawed Mott MacDonald report recognises that there are a
number of important considerations that must be taken into account.
They have identified these as barriers to implementation.
Cost
Best Value
Savings
Statutory obligations
Staff Resistance
Firelink and other Fire and Rescue Services initiatives
| “The
Governments proposal for massive job losses in Emergency
Fire Control is in direct conflict with their call for
greater
equality in the Fire Service. To take a position which
on the one hand calls for more women working within the
service and then on the other hand to attempt to force
the removal of hundreds of jobs which are mainly women
workers is contradictory, nonsensical and malicious.”
Kerry Baigent
Secretary National Women’s Commmittee
Fire Brigades Union |
Cost
Mott MacDonald recognise that implementation cannot be achieved
in the absence of a financial incentive.
It is clear that costs will be enormous and there is evidence
available to that effect. Furthermore the full financial burden
for this strategy will inevitably fall on local taxpayers.
Best Value
Best Value is clearly a local driver not a national or regional
driver. Once again reference is made in the flawed Mott MacDonald
report to the need for centrally funded requirement to mitigate
the issue. This is yet another financial
burden that would fall on the local taxpayer without any accountability.
Savings
If any envisaged savings were actually achieved they have been
identified as solely being of benefit to central Government
and not Local level. Thereby making it impossible to see the
benefits at local level of such a move.
Statutory Obligations
Mott MacDonald acknowledge there is currently no statutory obligation
on Fire Authorities to comply with a national strategy. However
they do suggest a route by which this strategy can be imposed.
Staff Resistance
Mott MacDonald try to depersonalise this by referring to issues
and concerns for example future ability to pay the mortgage
as Staff resistance.
Firelink and other Fire and Rescue Service Initiatives
Mott MacDonald wrongly insist that Firelink is a prime driver
for regionalisation of Emergency Fire Controls. As previously
stated replacement on the Fire and Rescue Service radio scheme
is a separate issue and is not dependent on
the delivery of regionalisation to proceed. This is and still
remains a necessary progression irrespective of Mott Macdonalds
flawed proposals.
There are significant issues that Mott MacDonald have failed
fully to take into account.
A major concern is that there is only a slight mention of potential
job losses whilst in reality the potential is huge. This is
appreciably not just an issue for members of the Fire Brigades
Union.
It is important to note that it has a massive impact on the
Government’s stated position of expanding the number of
women in the Fire Service as a large number of those are in
Emergency Fire Controls.
The Fire Brigades Union fails to understand why the authors
of the report seem to think this is insignificant.
Conditions of Service
Firefighters (Control) Conditions of Service would be affected
detrimentally if the recommendations of the flawed Mott MacDonald
report are progressed.
The issue of Regional Controls would have an effect on member’s
conditions of service. Who would be the employers in a Regional
Control? What about local variances that have and will be negotiated?
Who would these negotiations be with? Which conditions of service
is it thought our members would receive?
The Fire Brigades Union is committed to the continuation of
the National Joint Council for local Authority Fire and Rescue
Services, including as now England, Scotland, Wales and Northern
Ireland. That commitment includes the retention of Firefighter
(Control) within these conditions of service.
Home Office Thematic Reviews
There have been two thematic reviews conducted by the Home Office
recently “Equality in the Fire Service” and “Fit
for Duty”, both of which the Government and the minister
at the time made a high priority in the service and rightly
so. It is therefore more than disappointing that although both
these reviews are relevant to Firefighters (Control) that those
considerations do not appear to be politically prominent enough
for any publicity or action to be developed in redressing the
imbalances and injustices, nor does the flawed Mott MacDonald
report consider them.
Equality in the Fire Service
In terms of “Equality in the Fire Service” whilst
it is true that Firefighter (Control) are mentioned in the review
the main findings of the review do not appear to have been investigated
in terms of Firefighters (Control) being operational uniformed
staff. Thus it appears to be wrongly assumed that the same attitudes
and problems identified in the review
do not exist in Emergency Fire Control rooms. The Fire Brigades
Union calls for the findings of the thematic review on Equality
in the Fire service to be extended, with an impact study being
carried out within Emergency Fire Control rooms. This study
must include Black or Ethic Minorities and other under represented
groups within the Community.
If the recommendations of the flawed Mott MacDonald report are
progressed then the disproportionate balance of genders and
groups within the Fire and Rescue Service will be detrimentally
affected.
Fit for Duty
With reference to the thematic review “Fit for Duty”
Firefighter (Control) were not considered. The Fire Brigades
Union call for the findings of the thematic review to be extended
with an inpact study being carried out.
Staffing
Emergency Fire Controls are severely affected by inadequate
staffing, as a result of holding vacancies, or failing to provide
cover for personnel away for prolonged periods, such as maternity
leave. Very high levels of overtime being worked in Emergency
Fire Controls has an adverse effect on staff morale and effectiveness.
In the most extreme examples, managerial decisions (or lack
of decisions) have lead to totally inadequate staffing levels.
This decision to continually undermine staffing levels leads
to increased stress, reduction in the morale of staff and feelings
of inadequacy by those staff that work in Emergency Fire Controls.
The flawed Mott MacDonald recommendation of moving into larger
control rooms with less staff will only exacerbate the situation
resulting in more stress, more sickness and inevitably more
people leaving the job due to job dissatisfaction.”
Personnel Management
Maintaining staffing at their correct levels reduces the requirement
for overtime, therefore reducing stress on the personnel left
in the Emergency Fire Control rooms, which ultimately reduces
sickness levels. The Fire Brigades Union calls on all Fire and
Rescue Services to ensure staffing levels are maintained at
their correct level.
Home Office – Health of Emergency Fire Control Staff Study
“It is disappointing to find that so few brigades have
reacted to Home Office research report number 4/98 ‘Health
of control staff’ which was made available to Fire and
Rescue Services in draft form in 1996 and finally published
in
1998. This report was the culmination of a study commissioned
by the Home Office and undertaken by the Robens Institute of
the University of Surrey. This research identified a number
of inter-linked causal factors behind the high levels of sickness
and poor morale in Emergency Fire Controls. These included environmental
factors, poor communication and an organisational culture that
failed to recognise and appreciate the work of Firefighters
(Control). Limited attempts have been made to implement some
of the more practical recommendations linked to the Emergency
Fire Control working environment and technology, but there is
little evidence that some of the more fundamental cultural and
organisational issues are being addressed”.
It is clear that good occupational health schemes work and the
Fire Brigades Union calls for them to be introduced and integrated
into every Fire and Rescue Service.
Back to Top
Impactors
The Bain Review
The Fire Brigades Union viewpoint on the level of independence
of this review is well known. It is again quoted that this review
is fully in line with the recent efficiency review of public
services led by Sir Peter Gershon.
-
Incredibly the Public Service review report
had not been produced when Mott MacDonald did their review
and as such should not have been included in this report.
-
It is recognised within the Bain review that
a major programme will inevitably impact on Emergency Fire
Controls. What is not recognised is the devastating impact
of the proposed changes.
Fire Service Dispute
It is important to remember that the Fire Service dispute was
based on the issue of improving pay for ALL
firefighters in recognition of their increasingly diverse role
and service delivery provision.
-
Where there are service benefits the Fire Brigades
Union have supported the need for change and have adopted
those principles as policies at previous Annual conferences.
-
Firefighter (Control) did not achieve and have
still not achieved full recognition for their increasingly
diverse role and continual achievements on service delivery.
The Fire Brigades Union will not accept ANY reduction in the
number of Firefighter (Control) in order to achieve pay parity
with their Firefighter colleagues.
JOCC’s
Joint Operational Control centres were set up temporarily to
deliver a response during the dispute. Much has been claimed
by them, but it is extremely dangerous to base any sort of longterm
planning on the basis of 15 days experience which did not accurately
reflect the day to day working requirements and functions of
an Emergency Fire Control room.
In fact, these were not joint controls in terms of a joint emergency
Police, Fire and Ambulance control room but comprised of police,
army and senior fire service managers. Their obvious limitations
in service delivery cannot be ignored.
What is significant is that there can be no comparison with
normal service delivery and normal service delivery was unattainable.
What must also be considered is that public announcements before
the dispute and warnings about hoax calls greatly reduced the
number of calls received. The cost of achieving these reductions
has been found not to be cost effective
and is therefore unsustainable As the full information has not
been made available no quantified review of performance and
a balanced comparison can actually be undertaken.
However what is known is calls were filtered and non property
fire (e.g vehicle fires) were often not attended. And each JOCC
took at least twice as many staff (many of them very senior
officers) to deal with significantly less incidents.
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Only 60% of calls received were attended;
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It required 55 JOCCs to do this against 49
Emergency Fire controls.
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Significantly more JOCCs and greater numbers
of staff were managing far fewer resources.
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Staffing levels were double or more those required
in an Emergency Fire Control and they were often very senior
cross-service officers;
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It is fact that the JOCC’s were not fully
integrated, although given the opportunity officers actually
worked in isolation demonstrating that joint working is inappropriate
given each service specific demands and proves that collaboration
is the better option;
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With a minimum of twice as many personnel as
normal as in an Emergency Fire Control they could not provide
a like for like service.
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Much is made of the JOCC’s procedure
of challenging suspect hoax or malicious callers. These procedures
were developed by Firefighters (Control) and have been in
place in Emergency Fire Controls for a number of years.
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Strangely, serious comment is made on the ability
to manually or mandraulically (using pen and paper) handle
calls in the JOCC’s. This is only one of many core skills
that existing Firefighters (Control) possess, being more than
fully aware of the susceptibility of computerised assisted
mobilising systems.
Changes in Legislation
The White Paper recognised the expanded role of the Fire Service
and as such must recognise the expanded role of the Emergency
Fire Controls and its position at the core of the majority of
Fire Service activity. The Fire Brigades Union
submission to the select committee and our position on Regional
Controls is well known. Whilst recognising the Government’s
position existing UK statute and European legislation regarding
for example tendering process’s and
Health and Safety, must be taken into account.
Modernising
Modernisation within the Fire and Rescue Service is a process
that seems to have been largely ignored by those who produced
the flawed Mott MacDonald report. Modernisation is and always
has been an evolutionary process within Fire and Rescue Services,
demonstrated no more positively than Firefighters (Control)
within local Emergency Fire Control rooms. This has result | |