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Out of Control

The flawed Mott MacDonald report does not deliver the argument or justification that any structural or organisational changes are required to the current high performance and service delivery standards provided by the existing Emergency Fire Control room structure in the Fire and Rescue Service.

The Fire Brigades Union calls on the Office of the Deputy Prime Minister and all Fire Authorities to invest in the Status Quo Option to improve and build upon the existing arrangements to truly deliver a Service of the future.

Emergency Fire Controls are at the heart of each Emergency Fire and rescue Service. The success or failure of the service starts with the first call and Emergency Fire Control Rooms' ability to deal with it.

No matter how comples the procedures, risk management plans or protocols if any call is NOT handled efficiently and effectively all else will fail.


Foreword

Understanding Emergency Fire Control Rooms

Section 1 The Changed Environment

• New Dimensions
• Major Incidents
• Resilience
• Fire Control Activity Data
• Maps
• Firelink
• Interoperability
• Integrated Risk Management
• Cost Model
• Best Value

Section 2 Options Considered and Merits

Section 3 Barriers to Implementation

Section 4 Impactors

Section 5 International and UK Studies

Section 6 Summary of Experience

Section 7 The Ignored Issues

Section 8 Summary

Foreword

The Fire Brigades Union Response

The Fire Brigades Union rejects the findings and subsequently flawed recommendations of the Mott MacDonald Report for the Office of The Deputy Prime Minister’s titled “The Future of Fire And Rescue Service Control Rooms in England and Wales”. We recommend improvements to current service delivery and organisational development.

  • The report is fundamentally flawed in its reasoning, investigations and findings;
  • Cost or service delivery benefits are not identified and the principles of best value are not served.
  • There are no benefits for the service or the safety of the public and all Firefighters will be unnecessarily put at risk.
  • Mott Macdonalds flawed justification of improved response and resilience to terrorist attack is wholly rejected. The exact opposite will be true, fewer Emergency Fire Control rooms creates less resilience and increase vulnerability.
  • Crucially the vital, fundamental issue of fire ground communications have not been addressed within the national radio replacement scheme. This will severely impede the Fire Services ability to handle New Dimensions incident. In total disregard of this New Dimensions is being used in the report as a main driver for change.

The Fire Brigades Union response goes further than just highlighting the inaccuracies and flaws of the Mott MacDonald report. It goes further by recommending positive improvements to current service delivery and organisational development. This builds improved responses and resilience whilst keeping local control of organisation and budgeting at local authority level. A level that allows for local responsibility
and accountability.

The majority of those at Fire Authority level, who actually understand the process, reject the flawed Mott MacDonald report for very much the same reasons the Fire Brigades Union reject them.

In their flawed report Mott MacDonald have put together a package of exaggerated and unquantifiable savings and underestimated costs with the sole intent of supporting faulty recommendations.

There is virtually no support for the flawed Mott MacDonald recommendations at Fire Authority level.

This has been recognised as being top down government. Bullying tactics have been used and this is forcing democratically elected local Fire Authorities into accepting a centrally decided policy over which they have no control.

Ultimately this will lead to local people paying more for less.

Not a single life will be saved for the massive investment which will be needed to implement the recommendations of this flawed report. And not one single improvement to the safety of the community and Firefighters will result.

The proposals
exaggerate savings,
under-estimate costs and wrap them up in justifications which are full of holes

Andy Gilchrist
General Secretary

This is the centrally dictated destruction of a system which has been proven to work

Ruth Winters
Fire Brigades Union President

Understanding Emergency Fire Control Rooms

It is important to understand, and Mott MacDonald clearly do not, the role of Emergency Fire Control rooms and the new Firefighter (Control) roles.

Mott MacDonald wrongly believe the role of Firefighter (Control) is essentially call taking and dispatch, which is one of the fundamental flaws of the report.

A point that even the ODPM recognises as being untrue.

In fact the ODPM’s own internal briefing has five densely typed pages listing in detail the work carried out in an Emergency Fire Control room.

The flawed Mott MacDonald report has chosen to ignore this much more accurate identification of the professionalism and skills needed in Emergency Fire Control rooms.

As a result the flawed Mott MacDonald report cannot be viewed as a substantive or accurate reflection on the Emergency Fire control needs of a modernised Fire and Rescue Service.

In moving to a modernised Fire and Rescue Service full support to all operational incidents is a critical factor. This needs full knowledge of the role of firefighters and at times the skills of individual officers to be fully understood by Firefighter (Control).

For example this includes the required level of emergency response to a specific type of incident, that response attending the correct address, and full support to all emergency responders be they Fire and Rescue or other services and agencies.

The emergency call itself requires great skill to extract the maximum information in the minimum amount of time, any delay in the obtaining accurate and relevant information impacts greatly on the safety of both Firefighters and the community. Keeping calm and giving appropriate Fire Survival guidance and maintaining personal contact with people who are often in danger, scared and confused, is an essential and specialist skill of Firefighters (Control). Lives have been saved and continue to be saved by using these skills.

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no attempt has been made to quantify the
benefits of each of the options in terms of
improved responses to incidents potentially
resulting in saving of lives or reduction in property damage

Source: Mott MacDonald Report

No one wants regional controls apart from a handful of people in
Whitehall

Val Salmon
Executive Council Member
Firefighter Control

The Changed Environment

Changed Environment

Emergency Fire Controls are well aware of the changed environment following the horrific events of 9/11. Emergency Fire Controls - being critical to the organisation, management and application of all the changes – have had to identify, develop and implement new procedures.

Every Fire and Rescue Service in the country has used this to introduced new practices and procedures, which increase their ability to respond to incidents of this nature. Control
procedures are an absolutely critical and integral part of a Fire and Rescue Service response.

Emergency Fire Controls have adapted and changed since 9/11. In itself this is no different to how Emergency Fire Controls would adapt to any changed environment. It is inconceivable that the flawed Mott MacDonald report contains no acknowledgement of the changes already made within Emergency Fire Controls. It appears Mott MacDonald are unaware that significant change has already taken place in Emergency Fire Control rooms and it is a major criticism of the report that they have chosen to ignore the progress and claim that few changes have taken place.

New Dimension Terrorist Incidents

The size and scale of the incidents including the World Trade Centre and the Pentagon significantly changed the viewpoint of all emergency services including the Fire and Rescue Service. Being able to handle large scale new dimension terrorist incidents is given as a central justification in the flawed Mott MacDonald report for reducing the number of
Emergency Fire Controls.

Whilst acknowledging the increase in demands for the ability to deal with large scale incidents, Mott MacDonald propose to affect the Fire and Rescue Services ability to do so by reducing the number of Emergency Fire Controls. To suggest changes of this magnitude and impact would require considerable expertise in Risk analysis and assessment.

We are not aware of Mott MacDonald having any expertise in the field of Risk analysis and assessment – nor is it mentioned in the report – and therefore begs the question whether the issue was ever properly addressed. The flawed conclusions therefore do not appear to be based on substantive evidence, but are wrongly based on perception and misinformation. So much so they choose to ignore evidence from the Fire
Department New York after its experience on 9/11. Despite the enormity of the task Fire Department New York dealt with there is no intention to significantly change their procedures, including emergency call handling.

New York however, is making one very crucial and deliberate change, having learned from 9/11. They are proposing to move from one Control in New York to five smaller Controls.

This is precisely the opposite approach of the flawed Mott MacDonald’s recommendation for the UK, which is supposedly based on the same evidence!

The reason for the decision in New York to provide additional Control rooms is simple: more and smaller Control rooms provide much more resilience than one large central regional-style control room. If one smaller Control room fails for whatever reason then there are 4 others to rely on. That is what greater resilience means. It is about the ability to continue to provide a local emergency response through a variety of scenarios.

Other emergency services who would also form part of the instant response to any new dimension terrorist incident also understand this. None are making serious strides towards far fewer larger regional Control rooms.

It is quite clear that this
report is politically motivated. It is drafted by people who do not appreciate or acknowledge the work of the Control service within the British Fire Service. It is an outright attack on FBU members who have made a massive contribution to the consistently best performing public service.We must do all we can to defend ourmembers against this ill-thought out proposal of regionalised control rooms and
inform all concerned of the immense damage they will cause to the public we serve so proudly.

Michael Nicholas
Executive Council Member
Black & Ethnic Minority Members

In fact at present in England and Wales

  • 43 Police Forces have 99 Control rooms.
  • 33 Ambulance Services have 44 Control rooms.
  • 50 Fire and Rescue Services have 49 Control
    rooms.

Mott MacDonald’s flawed proposals would reduce the number of Emergency Fire Controls from the 49 existing local Emergency Fire Controls to just 9 larger Control rooms.

The simple fact of the matter is that reducing the number of Emergency Fire Control rooms to increase resilience and capability is an incredibly flawed approach.

That one Central Control covering a larger regional area does not lead to greater resilience or capability is illustrated by the London Control centre, at one time held up as a model for Regional Controls.

The London Fire Brigade Emergency Fire Control room has been relocated close to Canary Wharf. Even the most short sighted emergency planner would recognise that this location would be very high on any list of potential terrorist targets.

If Canary Wharf suffered a terrorist attack – it would put London’s Emergency Fire Control room out of action. Clearly demonstrating that this does not provide increased resilience it is in fact building in a substantial weakness built on poor planning.

The London model illustrates the flaws of the simplistic reasoning that bigger means more resilient and bigger means greater capability.

A wider civil contingencies planning National co-ordination centre is agreed as necessary to facilitate movement and support for a large number of resources and providing logistical support. The requirement for a National Operations Centre for logistical and strategic support is a matter that requires detailed consideration. However the Fire Brigades Union can perceive merits in such a structure.

The argument that its operation will be undermined by local Emergency Fire Service Control’s organisational arrangements and operational protocols is perplexing to say the least.

The organisational arrangements and operational protocols of the Fire and Rescue Service are driven by Fire-fighter’s requirements at incidents and not issues relating to Emergency Fire Service Controls. Emergency Fire Service Controls would expect the national co-ordination centre to deliver national direction and as such would respond in their usual professional manner. Emergency Fire Controls are not a barrier to implementation of national strategies and guidance. They are part and parcel of the system that delivers them.

Major Incidents

The report correctly states that the UK Fire and Rescue Service has evolved beyond its statutory duty to fight fire. It is now a multi-skilled all round Fire and Rescue Service.

The UK Fire and Rescue Service has suffered inordinately from the lack of substantial funding for this expanded role and, if the flawed Mott MacDonald report is to be believed, this is likely to continue.

The UK Fire and Rescue Service and its Firefighters (Control) has been dealing with a wide range of major incidents, some of them not principally fires, without receiving the recognition of the skills required to do this for many years.

Emergency Fire Controls have mobilised to and supported Firefighters at numerous major incidents on land, sea and air including incidents of note such as Lockerbie, Kings Cross and Bradford City football stadium disasters.

Further incidents that have required specialist team responses, such as the recent incident in Glasgow, were mobilised to and supported by Firefighter (Control).

The wide range and scope of these incidents proves the ability of existing Emergency Fire Controls to maintain an efficient and effective Fire Service in extreme circumstances.

All Emergency Fire Controls have been fully versed and trained in the response to New Dimension mass decontamination incidents. They have been fully briefed in the role and use of New Dimension equipment and the procedures and protocols and support required. The Fire and Rescue Service takes very seriously its expanding role and as such is constantly reviewing, changing and adapting procedures and Emergency Fire Controls are critical in this process.

Mott MacDonald were either unaware of all of this (which would be remarkable) or more likely have simply chosen not to acknowledge how the Fire and Rescue Service and Emergency Fire Control rooms have dealt with a number of major and varied incidents. In this regard the report verges on patronising ignorance in terms of the Service’s long standing ability to deal with any occurrence presented to it.

The flawed Mott MacDonald report takes the same approach to Fire and Rescue Services providing mutual assistance to each other. Mutual assistance crucially implemented by Emergency Fire Control rooms working
together. Mott MacDonald’s flawed report fails to understand or acknowledge that this is in fact standard practice and that the process has been in place for over fifty years! They insist that Regional Controls are needed for this to happen, which based on current practices is not only a ridiculous statement to make but is an unbelievable inaccuracy in what is purported to be an authoritative document.

Large scale incidents or protracted incidents beyond a Brigade’s existing capability have identified the need for formal mutual assistance procedures. This is not a new procedure and is regularly implemented for mutual benefit. In their flawed report Mott MacDonald have chosen deliberately to misrepresent this information.

Far from being a barrier local Emergency Fire Service Controls liaise with other adjoining Emergency Fire Service Controls in determining the requirement for and level of support needed and arranging for that response by utilising the procedures developed by those local Emergency Fire Controls themselves.

Information following the report by the all-party Commons work and
Pensions committee into computer projects in the Department for Work and
Pensions the report identified long running problems and failures, that have resulted in “an appalling waste” of public money


“SUCH PROJECTS HAVE OFTEN PROVED
CATASTROPHIC FAILURE, SUCH AS THE SYSTEM FOR THE NEW CRIMINAL
RECORDS BUREAU


Source: PCS article Morning Star


Resilience

Resilience is crucially important not just to the maintenance of Emergency cover at ALL times it is also important for the other critical functions performed within Emergency Fire
Control rooms. A national mobilising system would make national resilience difficult and Regional controls would substantially increase vulnerability. Exactly the opposite of what is being claimed.

Present systems already provide an extremely high level of resilience by the very fact that they differ, which of course amongst other things reduces the possibility of cyber terrorism and vulnerability to computer viruses.

Current numbers of Emergency Fire Controls actually protect them. This current resilience reduces the possibility of an occurrence (such as the ‘sasser worm’ which was built in a bedroom by an 18 year old and brought down the entire coastguards network) having a devastating effect
on the current Emergency Fire Control room structure. It makes the loss of one Emergency Fire Control less dangerous in its impact on the service.

Loss of a Regional Control on the other hand (the equivalent of around the loss of 6 current Control rooms), would severely impede the ability of the other regional controls to cope.

If failure was to occur on a common system as proposed for Regional Controls the whole of the country would fail to operate. And local knowledge would not be present to assist in the back up.

If system failure occurs at present the remainder of the Fire and Rescue Service continues to operate. The Emergency Fire Control that fails has a comprehensive and informed back up procedure which involves local knowledge. This
is achievable and within the scope of existing staff.

Separate systems increase rather than compromise resilience.

There are no proposals contained within the flawed Mott MacDonald report to state how system failure would be managed. Particularly when covering a much greater area and with a massive reduction in staff.

  • Resilience of Regional Controls is questionable and impact of failure or loss of one would be far, far greater than under present circumstances
  • Local Knowledge which is vital to provide back up facilities in the case of computer failure would not be available
  • Technology is an aid and open to failure (and it does fail)
  • Open networks between Emergency Fire controls via a National Fire portal increases vulnerability and the possibility of failure or cyber terrorism. Major alerts have occurred recently due to hackers planting virus’s in systems. One nationwide system would be extremely vulnerable to this sort of intervention
  • Technology does not support the need for Regional Controls in fact the opposite is true.

The Government’s plans for a single fire control across the six counties of Eastern England were dismissed in just one word
by Tory leader Michael Howard: “absurd”.

Source: East Anglian Daily Times 03.04.04

This is the thin end of the wedge for the loss of local control of the British Fire Service

Lesley Bowers
Firefighter (Control)
Lancashire

Emergency Fire Control
Activity Data


The CIPFA statistics used by Mott MacDonald in their flawed report are normally produced 12 months in arrears but in some parts of the flawed Mott MacDonald report they have used statistics that are 4 years out of date.

The Fire Control activity data section in the Mott MacDonald report selectively only uses emergency calls as its base for its assumptions instead of all Emergency Fire Control activity because of this it can only be undoubtedly flawed.

Whilst trying to predict the future fluctuations in incidents the flawed Mott MacDonald report assumes there will be a reduction in incidents from the figures compiled in 2001. As fire calls have increased on an average 9% over the last twelve months (these figures exclude any during the period of the dispute) Mott MacDonalds predictions are inaccurate and deceptive.

The breakdown of incidents in the flawed Mott MacDonald report only deals with fire incidents. There is no recognition at all in the figures of the number of incidents which involve the expanding role of the Fire and Rescue Service as a rescue service. e.g. Special Service Calls.

Whilst comparing the number of calls dealt with by each Emergency Fire Control the flawed Mott MacDonald report fails to recognise the expanded role of Emergency Fire Controls. There is absolutely no recognition of non-core activities carried out in the Emergency Fire Controls.

Mott MacDonald make a flawed assumption that because the mobile phone market will reach saturation point that calls will decline. This is a perplexing theory. One can assume that not all people who have a mobile phones call the Fire and Rescue Service when they witness an incident. Therefore how can it be assumed that capacity use ties in with capacity ownership.

Empirical evidence shows that the number of calls for assistance to the Fire and Rescue Service proves consistent significant year on year growth of emergency calls. The flawed Mott MacDonald report does not however take into account how this year on year increase will be dealt with by a much reduced staff.

The flawed Mott MacDonald report acknowledges that the numbers of Firefighters (Control) have been static for a number of years. Yet it ignores the issue of whether the numbers presently employed have been sufficient to maintain the service to the public.

It has long been an issue continually raised by the Fire Brigades Union that Emergency Fire Controls are understaffed, which results in high stress levels for Firefighters (Control) after overtime. As ever this issue is ignored.

The Fire Brigades Union believes that there is significant evidence to show that an increase in staffing is relevant and essential to maintain the current and continuing high levels of service delivery provided by the existing arrangements.

Maps

False Picture: Number of Incidents (Thousands)

Control Rooms

Indicative Numbers in thousands

Real Picture: Number of 999 Calls (Thousands)

Regional Fire and Rescue Service

Control Rooms


Number of 999 calls in thousands

Firelink

Radio replacement is not a new issue relevant to the debate about Regional Controls and the Firelink project was well underway prior to the incidents of 9/11. Firelink has been planned for so long it was originally under the auspices of the Home Office when it had responsibility for the Fire and Rescue Service.

Four options were examined: -

1) Maintain current radio procurement – although seen as satisfying interoperability as previously defined. This option was dismissed on the basis on being “extremely challenging” although no proof existed that it would involve significant cost.

2) Enhanced interworking specification – would satisfy interoperability requirements as now defined. Two regions were well advanced in their procurement strategy and acceptance of this would reduce delay.
However this was dismissed on the grounds of being complex and the possibility of high price demands.

3) Create a new quasi-national competition – it was felt that this option offered the best solution with the least commercial risk.

4) A new national competition – would satisfy interoperability requirements as now defined but may prompt legal challenges.

The majority, of those involved, favoured option 3 as the most suitable option. However, and somewhat perversely, option 4 was chosen. One of the resultant effects of this choice was that instead of a rollout programme completed by 2005 it would now slip to 2008 with potential for further slippage.

Significantly it was felt that this option was chosen due to police preference, at the time, for BT Airwave.

  • Whilst a national radio system is the chosen route, there is significant advice that a single replacement digital network would leave the emergency services dangerously vulnerable (independent wireless telecommunications consultancy – BWCS)
  • In raising concerns over the approach to interoperability the report quotes that it is “a dangerous myth that (any to any level) interoperability is desirable”
  • All services regard access to more than one communications network as critical
  • Problems with lack of essential Fireground communications – those needed on the ground at incidents – will not be addressed by Firelink
  • New systems are prone to failure as experienced by Greater Manchester Police in the recent fire in the BT tunnel
  • Reliance on same communications used by all services must increase vulnerability
  • No cognisance has been taken of each individual service needs, requirements and particular priorities. Emergency services are complementary not interchangeable
  • None of the systems have proven resilience
  • No provider will guarantee 100% reliability
  • Providers will only give “best effort” promises to react to system failures. Delays of many hours or weeks could occur
  • Common standards in equipment, training and operations already exist. That analogy is used not only by Emergency Fire Controls but all Emergency services. Shared radio systems, particularly inter-service, are not new. Several brigades have and still do share systems with the police.

User evidence shows that Emergency services using new radio schemes now have serious Health and Safety concerns. This illustrates the inherent dangers and problems of ignoring professional advice and rushing into unproven fields with inadequate research.

Interoperability

The Flawed Mott MacDonald report makes reference to a current inability to communicate across organisational boundaries and geographical locations.

This, again, indicates a lack of understanding from those who prepared the flawed report.

It is a common experience to receive a call for an incident well outside the Fire and Rescue Service area covered and to forward that call to the appropriate Emergency Fire Control. Communication across boundaries is commonplace in dealing with “over the border” calls and ceded territory.

Emergency Fire Controls presently work across brigade boundaries providing operational support and information. To facilitate reciprocal arrangements in the case of evacuation of an Emergency Fire Control emergency call lines and radio channels have contained within them the ability to be switched across to a neighbouring brigade.

Mott MacDonald falsely claim that interoperability issues will be resolved with the introduction of regionalised controls. What they fail to recognise firstly are that there are NO issues to resolve and secondly that their proposal on regionalisation would increase their perceived difficulties due to much larger boundaries
between areas covered by Regional Controls.

Integrated risk management

Locally set Integrated Risk Management Plans are now coming on stream. These put much greater emphasis on local decision making with Fire and Rescue Service responses tailored to local needs and with greater emphasis on saving lives before property.

Regionalising Emergency Fire Control practices will not deliver locally based IRMP’s. Each brigade already has different procedures and working practices and this will increase with locally developed IRMPs. They cannot dovetail into a Regional Control structure.

Broad guidance on Emergency Fire Control practices are issued at national level however there is recognition of each area’s needs and uniqueness. This will always be the case as different chief officers have different priorities, different protocols, different political viewpoints and different diverse communities.

If applied properly, based on proper risk assessments and evidence-based decisions. IRMP’s have the ability to improve public and Firefighter safety. Applying IRMP’s wrongly will have disastrous effects.

The flawed Mott MacDonald acknowledges that IRMP’s will have a significant impact on Emergency Fire Controls and places great emphasis on the crucial decisions made in Emergency Fire Controls. Incredibly, or not perhaps surprisingly, Mott MacDonald ignore some of the Government’s own draft guidance which highlights the greater role of LOCAL Emergency Fire Controls delivering the local plan.

Risk management critically includes an emergency call from its inception.

The actions taken by the highly skilled Firefighter (Control) from time of receiving the call cannot be underestimated in terms of its critical importance and relevance. Whatever is done or not done at this time will directly impact on the success or failure of local IRMP’s.

Firefighters (Control) extend the ability of Firefighters to carry out successful rescues by using Emergency Call handling techniques.

Firefighters (Control) have the ability and skills to carry out remote risk assessment and advise persons at risk using Fire Survival guidance techniques. This is a critical part of the IRMP. Another critical function is the ability of a local Firefighter (Control) to calmly advise crews en route of location of persons in serious danger
potentially trapped by fire. Crucially Firefighters (Control) in a local Control have the capacity to maintain continual personal contact giving Fire Survival guidance and importantly offering personal support and comfort to persons who are often in life threatening circumstances.

FIREFIGHTER (CONTROL) OPERATOR SAVES FAMILY IN BLAZE

FIREFIGHTER (CONTROL)
saved a South Yorkshire family who were trapped in a house fire by giving
them instructions over a mobile phone.

Joanne Konnole, aged 43, woke in the early hours of Sunday morning to find her kitchen in Durham Street, Maltby ablaze. As she stumbled downstairs, her son Steven, 23, arrived home.

The pair were beaten back upstairs by choking thick black smoke but managed to call 999 on a mobile phone.

South Yorkshire Fire and Rescue Firefighter (Control) Andrea Shaw answered the call and told the family how to stay safe until firefighters arrived.

Joanne, a care assistant, said: “I was asleep and got up to go to the toilet when I saw smoke at the bottom of the stairs.

“I opened the kitchen door and it was ablaze.

“I pulled the door to and dialled 999 and the operator told me to stay on the line.

“My son was just coming in and didn’t know what to do. The place was full of smoke so the operator told us to go to the bathroom.

“She was excellent and talked all the way through until the fire brigade rescued us.”

Andrea, from Penistone, has worked as a Firefighter (Control) for 16 years and is trained to deal with
emergencies but says it was the first time she has given advice.

“I advised them to open the bathroom window to get some fresh air in and asked Joanne to get some wet towels to put across the bottom of the door.

“Steven was distressed, which is a natural reaction, but Joanne was very calm and did everything I asked her to do.

“I asked them where they were in the house so I could give vital information to the crew about how to find them.”

Andrea, 47, added: “It’s fairly regular for control room staff to give advice but it’s the first time I’ve done it myself.

“I was worried for them. I wore breathing apparatus and entered a burning room as part of my training so I appreciated what they were experiencing.”

The family were led to safety by firefighters and treated by ambulance staff but did not need to go to hospital.

Joanne, who is staying with relatives, added: “We’re fit and healthy thank god but we are still in shock. We had a really lucky escape but it’s not really sunk in.”

Firefighters believe a chip pan caused the blaze.

Sub officer Gordon Pritchard from Maltby station said: The family were obviously scared and Andrea did a great job calming them down.

“She also passed information on to me so we knew where they were instead of having to search the house.”

16 August 2004

A family of five trapped in their blazing home were rescued after Fire Brigade staff gave them instructions on how to stay alive. The Hunter family from Edinburgh received fire survival guidelines
over the phone from Firefighter (Control) who then directed fire crews to them so they could be saved.

Assistant firemaster Wayne McCollin of Lothian and Borders fire brigade said: “Without the action of the highly trained and professional fire control staff the outcome of this incident could have been tragic.”
Mrs Hunter is to be commended for listening and putting her trust in those instructions.

Source: Edinburgh Evening News 02.04.04

Integrated Risk Management Plans

As service delivery is being driven by local assessment and local needs the flawed report fails to understand the central and increased role Emergency Fire Controls play in their local delivery of their service. What is clear is that it will be more important than ever for local knowledge to be part of the Firefighters (Control) remit.

This local knowledge goes beyond geographical knowledge and includes knowledge of local premises, appliances, specialist equipment.

Emergency Fire controls shouldn’t be taken in isolation. They are an integral part of the Fire Service and pivotal to the delivery of IRMP’s.

Local knowledge in existing Emergency Fire Control rooms is used extensively. A computer can and will give a list of possible alternatives. But it is up to the operator to narrow this down using Local knowledge as a tool. There are 9 Coronation Streets in Greater Manchester. The flawed proposals within Mott Macdonalds report to merge up to 9 counties presents the possibility of this being multiplied. It is only the local knowledge provided by Firefighters (Control) in a local Emergency Fire Control which will resolve any conflicting address options.

Local knowledge is also crucial in resolving difficulties with local dialects, accents and location names.

Some unanswered questions are how will the detailed local knowledge of topography and detailed local operating procedures - especially as required by local IRMPs - be handled by a Regional Control?

Also, how would local IRMP’s survive such failures when the Regional Control used as fallback will be even more remote?

  • Firefighter (Control) are best placed at a local level to deliver local IRMP’s. They are experts in dealing locally with and assessing locally both the varied and unusual occurrences. They can locally assess available resources and mobilise the best attendance to incidents.
  • There is absolutely no evidence to suggest that IRMP’s will reduce the number of calls which Emergency Fire Controls receive. In fact level of attendance at local level may vary according to the IRMP but to assume as Mott MacDonald in their flawed report do that the number of calls is likely to reduce is totally unfounded;
  • Local decision, local delivery, local accountability with Regional Controls is entirely contradictory. Standard regional procedures cannot apply
  • In order for IRMP’s to operate effectively supporting knowledge from local Emergency Fire Controls is critical.

Regional level Controls attempting to support local brigade IRMPs will expose a major weakness in the ODPM’s current IRMP
philosophy. Different emergency responses
will be mobilised to the same type of incident in different brigades - the emergency response you get will be based on your postcode and not on risk -
and Regional Controls will have to administer this lottery!

Dick Pearson
FBU Regional Secretary - Wales

Cost Model

Mott MacDonald in their flawed report clearly state they have made key assumptions that need to be considered when reviewing the costing figures.

One of those consideration is that “no attempt has been made to quantify the benefits of each of the options in terms of improved responses to incidents potentially resulting in saving of lives or reduction in property
damage”.

The costings are simply based on the flawed costings of the previous report which also never considered all the options.

Recent Cost models and projections put forward by the Government have been found to be purely speculative. They regularly overstate savings and underestimated true costs to justify change. The mix of Government driven change – especially that linked to the introduction of complex new technology – have been proven to typically end up as little more than a shambles.

One only has to consider the introduction of tax credits, the Criminal Records Bureau and the passport debacle to see a very poor track record in this field. The knee-jerk response is often to try and solve the problem by throwing more money at it.

Add in the purchase and commission of property sites (as Regional Controls will also entail) and the experience of the Scottish Parliament Office (estimate £45 million, currently running at £450 million) and the Greenwich Dome (£1 billion plus) does not add confidence.

Speculative costs bode ill for Local Authorities who face being lumbered with Regional Controls, which they do not support, foisted on them by Government at a time when council tax capping is once again a reality.

The cost model is based on cost per incident, as opposed to the number of calls which will greatly exceed the number of incidents, without any information being evaluated regarding savings per incident. The cost of
mobilising to an incident and early intervention with an accurate, adequate and timely attendance always outweighs the cost of getting it wrong which may mean loss of life and greater damage to property. One cannot be taken in isolation of the other.

The cost model is also based on root and branch replacement of Control room systems and savings on buildings. However present systems are built to be dynamic and do not need root and branch replacement (although the Government denies this, which is itself extraordinary). The systems are regularly updated in a cost-effective way.

Most Emergency Fire Controls are situated within existing Fire and Rescue Service premises which have dual purposes (the headquarters for example) and so there are much more limited savings than Mott MacDonald assume as these premises cannot be simply sold to generate revenue.

The costs for replacement systems have been estimated by Mott MacDonald at £1.5 million per brigade to calculate savings made by not replacing them but moving to regional controls. This exaggerates the savings as existing systems can be upgraded at a fraction of that cost, so generating greatly reduced savings.

The savings are also exaggerated because not all controls would need new systems or upgrades in any event, so even the exaggerated savings could not be applied to them.

The Fire Brigades Union believe that if all costs and options were open and accountable and auditable then the information would demonstrate that building on current systems rather than unnecessary root and branch renewal would be far more cost-effective.

Building on current arrangements would mean:

  • No loss of investment already made in highly trained professional personnel. In terms of investment already made in training, local knowledge, skills and experience.
  • The enormous costs that will be inevitable to implement the proposed wholesale replacement of mobilising systems when compared with the minor amount of investment required to update what are effective existing mobilising systems is neither cost effective, beneficial or justifiable.

Best Value is based on the principles of comparing, consulting, competing and
challenging and focuses on local delivery being best placed to meet the needs of the local community. Integral and critical to this are Emergency Fire controls they cannot be seen to be a separate entity. Best Value has not failed.

Mike Fordham
Assistant General Secretary
Fire Brigades Union

Costings and Statistics

Mott MacDonald themselves agree that not all the information to carry out a full and proper review is available.

In quantifying assumed costs the report fails to identify large areas of expenditure and simply assumes savings where none exist. This hugely undermines the entire cost basis on which Mott MacDonald builds its case for Regional Controls.

There are no costings identified for back up systems or premises. Support system costings, in terms of daily communications requirements, to enable the functioning of the proposed Regional Controls have similarly not been identified.

Present Emergency Fire Control rooms are significantly understaffed and as such work excessive overtime. No costings are evident for remedying staffing to adequate levels and there is no analysis of the cost of overtime.

The extra staff required to meet the additional extra duties that Firefighters (Control) presently carry out are identified as a saving. However if there is a requirement to carry out that work then additional staff will still need to be employed to complete that work. Therefore the flawed assumption of savings is unsound. The amount of extra duties carried out by Firefighter (Control) has neither been researched nor quantified therefore the numbers of staff required to cover these duties cannot be identified and it should not be identified as a saving.

The unsound assumptions impact on the numbers of staff required that have been wrongly predicted to crew the proposed Regional Controls.

Major assumptions are made without foundation that the numbers of calls will fall when they are on a clear upward curve.

The flawed Mott MacDonald report suggests that savings will be made due to an assumption that the number of incidents will reduce and will lead to a reduction in the number of calls being made to Emergency Fire Control rooms.

As all 999 calls within an Emergency Fire Control are treated of necessity as an emergency it is difficult to identify how savings between calls and incidents would be made.

The write off costs of present systems – being constantly updated rather than being renewed - are not identified but need to be factored in. Failure to acknowledge that most new systems do not require root and branch replacement but are constantly evolving is not quantified.

Based on recent figures it is mystifying in the extreme as to where these assumptions were obtained. In the ‘Invest to Save’ Brigades alone, the initial figures have been severely underestimated and they are proving far more costly than original predictions.

It is also worth looking at comparisons with other emergency services in terms of the costs and efficiency of Emergency Fire Control rooms.

The Fire Brigades Union in doing this would make 3 key points

1. Fire and Rescue Service call handling per incident is cheaper than that of the police by a minimum of £5 per call.

2. That Fire and Rescue Service Firefighters (control) will handle a call and mobilise to the incident 300% faster than either the police or ambulance do.

3. That Emergency Fire Controls achieves this by using only 3% of the Fire Service budget in comparison to the police who use 5% of the police budget.

Best Value

The Fire Brigades Union has and still does accept the principles of Best Value, but not when it is used as a mechanism for achieving cuts in the service and protection offered to the public. The Government defined best value as “a duty to deliver services to clear standards – covering both cost and quality – by the most
economic efficient and effective means available”. It also needed to combine development of a local
service to meet national needs.

Best Value was seen by Mott MacDonald as crucial in their initial study of Emergency Fire Controls. In fact it is still used as a benchmark throughout the service.

The new report effectively abandons Best Value as an approach as it is not, claims Mott MacDonald, an acceptable procedure for Emergency Fire Controls.

Mott MacDonald were unable to consider the Fire Brigades Union response to their initial flawed report and made a clear choice not to consider it in their current report.

Authorities, however, were instructed to consider the Fire Brigades Union response in their considerations on Best Value in Emergency Fire Control rooms. It is incredible that Mott MacDonald were either not aware of this or deliberately failed to consider the Fire Brigades Union response. The Fire Brigades Union believes this significantly compromises the accuracy of the report.

I have worked in control for 30 years and all the changes being proposed have all been tried in the past and they didn’t work then either. A lot of this is
simply old ideas being reworked by a different generation of managers and politicians and they think they know what
they are talking about. At the end of the day their only real justification is that they hope it will save some costs.

Janette Ferguson

Firefighter (Control)
Strathclyde

In making that statement the Fire Brigades Union recognises that 47 Fire Authorities having carried out their considerations and reviewing evidence on the principles of Best Value that their Emergency Fire Controls were proven to be efficient, effective and economically provided Best Value. Whilst the Fire Brigades Union may accept that one or two Authorities may have made mistakes, to accept that 47 made mistakes – effectively the position of Mott MacDonald – is beyond the realms of credibility.

When looking at comparators with other emergency services we find that LOCAL Emergency Fire Controls actually do deliver Best Value.

Options Considered and Merits

Building on Current systems and Arrangements

This is referred to by Mott MacDonald as “Status Quo Plus”.

This is summarily dismissed in the report without any research. The readers of the report cannot make a balanced decision when one of the main options is discounted from the outset.

By omission it implies that present arrangements are not already proven to be effective in operational and cost terms. This is patent nonsense and 47 Fire Authorities have
said so.

The current local systems and arrangements within the Fire and Rescue Service are efficient now in service delivery and no evidence has been provided in the flawed Mott MacDonald report to suggest that alternative arrangements would be anything more than just that, an alternative
arrangement.

These would be neither more effective, efficient or provide improved responses to incidents, potentially resulting in the saving of lives or any reduction in property damage.

 

It is the sort of plan which only really makes sense to an accountant and heaven forbid they should have a say in how the Fire Service operates. They work on the basis that one control room needs a single set of staff and is cheaper to run and maintain than a series of control rooms dotted across the area. This of course ignores the value of having control rooms with staff with considerable local knowledge which they regularly put to good use. Concentrate resources into a single control centre and you effectively make most of that knowledge redundant. Yet it is just the thing which can make the difference between a fire engine reaching people in time to save them. You cannot expect someone sitting in a control room in Bath to have an intimate working knowledge of places as far afield as Cornwall.

Yet they will be expected to make decisions and to order crews out. They will be the ones to assess
which crew is nearest and it is not often a straight forward call having a single control centre at Lansdowne is as absurd as having it at Exeter. It doesn’t matter where it is positioned: it is a concept of a single control room which is flawed. Centralising any process inevitably makes it less personal and more distant from the people it is designed to serve. Bear in mind we are talking about people’s lives.
Minutes can be vital and local knowledge can literally be the difference between life and death.

That can mean knowing the building involved as well as the nearest fire crews to call out. Nobody would
make a serious case for having a single control room for the entire country. Yet this proposal for a
regional one is just as ridiculous. We should not accept its creation as inevitable. We should fight to retain local fire control rooms and fight to retain the local expertise within them. Unless we challenge this we will be party to a decision that we will live to regret. Once set up, the regional control room will be very hard to dismantle. That’s why we should oppose it now. Just because John Prescott’s Whitehall mandarins are in favour of this change, it doesn’t mean it’s right and it doesn’t mean we have to accept it.

Source: Bristol Evening Post editorial
15.04.04

Vertical Integration - Fire - Fire

Existing Emergency Fire Control for each Fire and Rescue Service

Proposed Regional Fire and Rescue Service Control Rooms

This flawed Mott MacDonald report states that ‘vertical integration’ is the preferred route. We have to ask ourselves why? There were four key areas that were considered as comprehensive analysis;

a) Requirements analysis

b) Experiential analysis

c) Qualitative analysis

d) Cost analysis

Requirements Analysis

The flawed Mott MacDonald report continuously comments on the ‘changed environment’. The environment is constantly changing and as an integral part of the service Emergency Fire Controls have always successfully responded.

In the report information provided is highly subjective intended to support the findings of the report. This information does not appear to be based on evidence.

Experiential Analysis

Mott MacDonald falsely try to claim within their report that lessons have been learned from the outcomes of various control arrangements in the UK and Internationally. It is patently obvious that prime and crucial lessons have not been learnt by Mott MacDonald these being that there is not one single positive example either in the UK or internationally to prove their flawed recommendations for Regional Controls.

Qualitative analysis

In examining the claim for supra Regional Controls, which is the option for 3 Emergency Fire Control rooms to cover England and Wales, it should be noted that even Mott MacDonald can only provide 1 positive unsubstantiated claim yet are able to provide 4 examples of detrimental effects.

Mott MacDonald positively claim that ability to deal with large scale incidents will improve. There is no evidence to support this.

Mott MacDonald state they are keenly aware that the detrimental effects of supra Regional Controls are

  • Failure of one centre would significantly increase the workload for the two remaining centres. It could in fact produce further failures.
  • Regional Controls will be less effective at dealing with local IRMP’s.
  • Reduced resilience – not only would this increase the workload but could compromise the resilience of the other two.
  • Regional Controls will increase detachment from the remainder of the Emergency Fire and Rescue Service and result in loss of benefits gained from the current close working arrangements under the existing
    structures. Increase in Call Centre Syndrome is likely to result in faster staff turnover of up to 40%. This would result in loss of essential skills and investment in staff e.g. time and money spent training.

Cost Analysis

Cost analysis cannot be based on the number of incidents a year but should be based on the number of calls. Each incident has the ability to produce anything from 1 call to 100 plus. There could be 30,000 grass, rubbish or car fires but then again there could be 30,000 calls to school, house or road traffic accidents.

If taken true to the principles of Best Value, the cost option of the report should not solely consider the cost per incident.

Mott MacDonald are not clear what statistics are included within the analysis. It will be cheaper to mobilise an appliance in London where stations are close to each other and invariably whole time than mobilising Firefighters on the retained duty system to a remote area. What has clearly not been included within these costings is the value of the amount and type of additional support smaller Controls give to their Brigades.

Vertical Integration – Fire – Fire

The unsound recommendation of a Fire-Fire merger from the flawed Mott MacDonald has been poorly researched and cannot be justified.

The flawed report only acknowledges the number of incidents responded to and not the number of calls received. There are no proposals as to how the differential would be dealt with and it is significant to note that until the line is answered neither can the type of call be predicted (the Lockerbie incident was originally reported as a garage fire) therefore no call can be discounted.

No account has been taken of the full workload of Emergency Fire Controls. Evacuation procedures, recall to duty procedures or the ability of numbers of staff proposed to deal with day to day incidents let alone large incidents
have not been quantified.

Mott MacDonald rejected such moves for the vertical integration for the Police and Ambulance Emergency controls which makes their flawed recommendation for the Fire and Rescue Emergency Controls all the more questionable.

Service Delivery – False claims

  • Mott MacDonald falsely claim that this will provide easier access to a wider pool of resources, facilitating cross-border operations.

    This is a misnomer that the border of a larger mobilisation area covering a regional control room may reduce the number of cross border incidents within that area. Larger mobilisation areas would still involve “over the border” calls – just geographically further away - but crucially the size of that border will be significantly increased.

    The current arrangements for local Emergency Fire Controls deal with over the border calls as a matter of routine.
    Highlighting the fact that there is no evidence to suggest that present crossborder operations are a problem.

Mott MacDonald falsely claim that the Fire-Fire integration will provide improved Control Room skills, enabling a more effective response to major incidents.

This is a false claim. Firefighters (Control) already possess a high level of expertise in providing effective response to all incidents including major incidents. Firefighter (Control) are already a highly skilled group of workers. Again there is no evidence to show nor does the flawed report prove that this unnecessary change to Regional Controls will deliver the current level of service delivery let alone improve on it.

  • Mott MacDonald falsely claim that Fire- Fire Vertical Integration will improve ability to handle surge demands through larger numbers of staff and resources.

I’ve been a fire control operator for 15 years.We are all professionals and the service we provide is second to none. I fear that if we move to a regional control that service provision will be diminished. Not only
will this pose a danger to members of the public but could also mean the first
firefighter death in Tyne and Wear for over 30 years.

Mandy Buchanan
Firefighter (Control)
Tyne and Wear

There is no historical evidence to suggest that surges in demand have caused a problem in local Emergency Fire Controls. Historical evidence however does prove that larger controls of other organisations reach saturation point much sooner than smaller Emergency Fire Controls. The newly opened London Emergency Fire Control reached that saturation point with a massive surge of demand during localised flooding on 27th and 28th April 2004 and calls had to be passed to the adjoining Kent and Surrey Emergency Fire Control rooms.

Firefighters (Control) are subject to the requirements within the National Conditions of Service. These conditions include recall to duty where they can be required to report for duty at short notice to cope with large volumes of calls. This is a more achievable requirement when Firefighters (Control) live within easy travelling distance of the Emergency Fire Control room, Response times are not excessive and sufficient Firefighters (Control) are more easily achievable. However if Emergency Fire Controls were Regionally based the response time of Firefighters (Control) to meet the requirements of recall to duty would be severely affected. This in effect means that the larger numbers of staff and resources falsely suggested as being an improvement do not exist.

Larger controls with localised surges mean a breakdown of teamwork and communication – also the reduction in knowledge of the geographical area and in terms of risk would result in a dilution of the service provided in the present Emergency Fire Control rooms.

Mott MacDonald falsely claim that each regional control would have access to a larger pool of resources e.g. appliances and equipment. However those resources will remain constant irrespective of whether the Emergency Fire Control is Local or Regional.

Emergency Fire Control rooms are the “heart” of each Emergency Fire and Rescue Service. The success or failure of that Service starts with the first call and the Emergency Fire control room’s ability to deal with it. No matter how complex the procedures, risk management plans or protocols, if any call is not handled efficiently and effectively all else will fail.

During very busy periods or major incidents, the Emergency Fire Control room is where all the information is gathered, assimilated and disseminated, information and assistance is given to the fire ground (the site of the incident) and
Emergency Fire Controls can also be a coordination centre for the emergency. Some Chief Fire Officers use the Emergency Fire Control room as their gold command post.

The essential involvement/participation of local Firefighter (Control) when supporting an incident at the local, operational level will be reduced and there is no explanation how this would be resolved. Different authorities have different standard operating procedures and working practices in place and this will increase with the development of local Integrated Risk Management Plans (which is the whole point of them).

Regional Control rooms could not alter that, and could possibly have to deal with more than one major incident (given they would cover a greater geographical area) at any one time which would place an excessive workload on a greatly
reduced staff.

Organisational Developments

The Fire Brigades Union maintain that regionalisation of Emergency Fire Controls would mean;

  • Limited career progression
  • Extensive job losses
  • Change in conditions
  • Change of working location
  • Different boundaries
  • Management difficulties, different brigades structures
  • Organisational difficulties

Historical evidence shows that the police attempted regionalisation years ago. It caused major problems, the areas became too large to handle. Eventually local Controls were reinstated in recognition that a locally provided service
functioned much more efficiently and effectively. It is recognized that severe problems have occurred within the regionalised ambulance service. The Fire Brigades Union believe that Mott MacDonald should have recognised that
those severe problems have yet to be successfully addressed and are likely to be reproduced should the regionalisation of Emergency Fire Controls rooms occur.

Mergers of Emergency Fire controls with other Emergency service Controls


The Fire Brigades Union have identified a large number of problems that would result following this type of merger. Concerns have been raised previously that to put all 3 services on the same system in the same building was risking loss of all three services if systems crashed notwithstanding the inability of systems to meet the Tri – service criteria.

There are major cultural differences and all three services accept their differences as acknowledged in the report
“Three Distinct Services” compiled by senior officers from all three emergency services.

The Fire Brigades Union was accurate in voicing its concerns.

The flawed Mott MacDonald report has failed to take note of the difficulties encountered in trying to establish merged Emergency Control rooms and should recognise that close liaison is the most effective and efficient approach.

Sub Regional Controls

A sub regional Control is an Emergency Fire Control whose boundaries or size is determined by the number of incidents it is expected to receive.

The fact that this is based on solely on an assumption of the number of incidents makes this an untenable concept.

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Barriers to Implementation

The flawed Mott MacDonald report recognises that there are a number of important considerations that must be taken into account. They have identified these as barriers to implementation.

Cost

Best Value

Savings

Statutory obligations

Staff Resistance

Firelink and other Fire and Rescue Services initiatives

The Governments proposal for massive job losses in Emergency Fire Control is in direct conflict with their call for greater
equality in the Fire Service. To take a position which on the one hand calls for more women working within the service and then on the other hand to attempt to force the removal of hundreds of jobs which are mainly women workers is contradictory, nonsensical and malicious.

Kerry Baigent
Secretary National Women’s Commmittee
Fire Brigades Union

Cost

Mott MacDonald recognise that implementation cannot be achieved in the absence of a financial incentive.

It is clear that costs will be enormous and there is evidence available to that effect. Furthermore the full financial burden for this strategy will inevitably fall on local taxpayers.

Best Value

Best Value is clearly a local driver not a national or regional driver. Once again reference is made in the flawed Mott MacDonald report to the need for centrally funded requirement to mitigate the issue. This is yet another financial
burden that would fall on the local taxpayer without any accountability.

Savings

If any envisaged savings were actually achieved they have been identified as solely being of benefit to central Government and not Local level. Thereby making it impossible to see the benefits at local level of such a move.

Statutory Obligations

Mott MacDonald acknowledge there is currently no statutory obligation on Fire Authorities to comply with a national strategy. However they do suggest a route by which this strategy can be imposed.

Staff Resistance

Mott MacDonald try to depersonalise this by referring to issues and concerns for example future ability to pay the mortgage as Staff resistance.


Firelink and other Fire and Rescue Service Initiatives

Mott MacDonald wrongly insist that Firelink is a prime driver for regionalisation of Emergency Fire Controls. As previously stated replacement on the Fire and Rescue Service radio scheme is a separate issue and is not dependent on
the delivery of regionalisation to proceed. This is and still remains a necessary progression irrespective of Mott Macdonalds flawed proposals.

There are significant issues that Mott MacDonald have failed fully to take into account.

A major concern is that there is only a slight mention of potential job losses whilst in reality the potential is huge. This is appreciably not just an issue for members of the Fire Brigades Union.

It is important to note that it has a massive impact on the Government’s stated position of expanding the number of women in the Fire Service as a large number of those are in Emergency Fire Controls.

The Fire Brigades Union fails to understand why the authors of the report seem to think this is insignificant.

Conditions of Service

Firefighters (Control) Conditions of Service would be affected detrimentally if the recommendations of the flawed Mott MacDonald report are progressed.

The issue of Regional Controls would have an effect on member’s conditions of service. Who would be the employers in a Regional Control? What about local variances that have and will be negotiated? Who would these negotiations be with? Which conditions of service is it thought our members would receive?

The Fire Brigades Union is committed to the continuation of the National Joint Council for local Authority Fire and Rescue Services, including as now England, Scotland, Wales and Northern Ireland. That commitment includes the retention of Firefighter (Control) within these conditions of service.

Home Office Thematic Reviews

There have been two thematic reviews conducted by the Home Office recently “Equality in the Fire Service” and “Fit for Duty”, both of which the Government and the minister at the time made a high priority in the service and rightly so. It is therefore more than disappointing that although both these reviews are relevant to Firefighters (Control) that those considerations do not appear to be politically prominent enough for any publicity or action to be developed in redressing the imbalances and injustices, nor does the flawed Mott MacDonald report consider them.

Equality in the Fire Service

In terms of “Equality in the Fire Service” whilst it is true that Firefighter (Control) are mentioned in the review the main findings of the review do not appear to have been investigated in terms of Firefighters (Control) being operational uniformed staff. Thus it appears to be wrongly assumed that the same attitudes and problems identified in the review
do not exist in Emergency Fire Control rooms. The Fire Brigades Union calls for the findings of the thematic review on Equality in the Fire service to be extended, with an impact study being carried out within Emergency Fire Control rooms. This study must include Black or Ethic Minorities and other under represented groups within the Community.

If the recommendations of the flawed Mott MacDonald report are progressed then the disproportionate balance of genders and groups within the Fire and Rescue Service will be detrimentally affected.

Fit for Duty

With reference to the thematic review “Fit for Duty” Firefighter (Control) were not considered. The Fire Brigades Union call for the findings of the thematic review to be extended with an inpact study being carried out.

Staffing

Emergency Fire Controls are severely affected by inadequate staffing, as a result of holding vacancies, or failing to provide cover for personnel away for prolonged periods, such as maternity leave. Very high levels of overtime being worked in Emergency Fire Controls has an adverse effect on staff morale and effectiveness. In the most extreme examples, managerial decisions (or lack of decisions) have lead to totally inadequate staffing levels.

This decision to continually undermine staffing levels leads to increased stress, reduction in the morale of staff and feelings of inadequacy by those staff that work in Emergency Fire Controls.

The flawed Mott MacDonald recommendation of moving into larger control rooms with less staff will only exacerbate the situation resulting in more stress, more sickness and inevitably more people leaving the job due to job dissatisfaction.”

Personnel Management

Maintaining staffing at their correct levels reduces the requirement for overtime, therefore reducing stress on the personnel left in the Emergency Fire Control rooms, which ultimately reduces sickness levels. The Fire Brigades Union calls on all Fire and Rescue Services to ensure staffing levels are maintained at their correct level.

Home Office – Health of Emergency Fire Control Staff Study


“It is disappointing to find that so few brigades have reacted to Home Office research report number 4/98 ‘Health of control staff’ which was made available to Fire and Rescue Services in draft form in 1996 and finally published in
1998. This report was the culmination of a study commissioned by the Home Office and undertaken by the Robens Institute of the University of Surrey. This research identified a number of inter-linked causal factors behind the high levels of sickness and poor morale in Emergency Fire Controls. These included environmental factors, poor communication and an organisational culture that failed to recognise and appreciate the work of Firefighters (Control). Limited attempts have been made to implement some of the more practical recommendations linked to the Emergency Fire Control working environment and technology, but there is little evidence that some of the more fundamental cultural and organisational issues are being addressed”.

It is clear that good occupational health schemes work and the Fire Brigades Union calls for them to be introduced and integrated into every Fire and Rescue Service.

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Impactors

The Bain Review

The Fire Brigades Union viewpoint on the level of independence of this review is well known. It is again quoted that this review is fully in line with the recent efficiency review of public services led by Sir Peter Gershon.

  • Incredibly the Public Service review report had not been produced when Mott MacDonald did their review and as such should not have been included in this report.
  • It is recognised within the Bain review that a major programme will inevitably impact on Emergency Fire Controls. What is not recognised is the devastating impact of the proposed changes.

Fire Service Dispute

It is important to remember that the Fire Service dispute was based on the issue of improving pay for ALL firefighters in recognition of their increasingly diverse role and service delivery provision.

  • Where there are service benefits the Fire Brigades Union have supported the need for change and have adopted those principles as policies at previous Annual conferences.
  • Firefighter (Control) did not achieve and have still not achieved full recognition for their increasingly diverse role and continual achievements on service delivery. The Fire Brigades Union will not accept ANY reduction in the number of Firefighter (Control) in order to achieve pay parity with their Firefighter colleagues.

JOCC’s

Joint Operational Control centres were set up temporarily to deliver a response during the dispute. Much has been claimed by them, but it is extremely dangerous to base any sort of longterm planning on the basis of 15 days experience which did not accurately reflect the day to day working requirements and functions of an Emergency Fire Control room.

In fact, these were not joint controls in terms of a joint emergency Police, Fire and Ambulance control room but comprised of police, army and senior fire service managers. Their obvious limitations in service delivery cannot be ignored.

What is significant is that there can be no comparison with normal service delivery and normal service delivery was unattainable.

What must also be considered is that public announcements before the dispute and warnings about hoax calls greatly reduced the number of calls received. The cost of achieving these reductions has been found not to be cost effective
and is therefore unsustainable As the full information has not been made available no quantified review of performance and a balanced comparison can actually be undertaken.

However what is known is calls were filtered and non property fire (e.g vehicle fires) were often not attended. And each JOCC took at least twice as many staff (many of them very senior officers) to deal with significantly less incidents.

  • Only 60% of calls received were attended;
  • It required 55 JOCCs to do this against 49 Emergency Fire controls.
  • Significantly more JOCCs and greater numbers of staff were managing far fewer resources.
  • Staffing levels were double or more those required in an Emergency Fire Control and they were often very senior cross-service officers;
  • It is fact that the JOCC’s were not fully integrated, although given the opportunity officers actually worked in isolation demonstrating that joint working is inappropriate given each service specific demands and proves that collaboration is the better option;
  • With a minimum of twice as many personnel as normal as in an Emergency Fire Control they could not provide a like for like service.
  • Much is made of the JOCC’s procedure of challenging suspect hoax or malicious callers. These procedures were developed by Firefighters (Control) and have been in place in Emergency Fire Controls for a number of years.
  • Strangely, serious comment is made on the ability to manually or mandraulically (using pen and paper) handle calls in the JOCC’s. This is only one of many core skills that existing Firefighters (Control) possess, being more than fully aware of the susceptibility of computerised assisted mobilising systems.

Changes in Legislation

The White Paper recognised the expanded role of the Fire Service and as such must recognise the expanded role of the Emergency Fire Controls and its position at the core of the majority of Fire Service activity. The Fire Brigades Union
submission to the select committee and our position on Regional Controls is well known. Whilst recognising the Government’s position existing UK statute and European legislation regarding for example tendering process’s and
Health and Safety, must be taken into account.

Modernising

Modernisation within the Fire and Rescue Service is a process that seems to have been largely ignored by those who produced the flawed Mott MacDonald report. Modernisation is and always has been an evolutionary process within Fire and Rescue Services, demonstrated no more positively than Firefighters (Control) within local Emergency Fire Control rooms. This has result